East Boston Neighborhood Health Center Care Navigator Coordinator in East Boston, Massachusetts
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Community Resource & Wellness Center
The Care Navigator works with the patient’s primary care team to address the complex nonmedical needs that can negatively affect a person’s health and wellbeing. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. The Care Navigator Coordinator assumes the responsibilities of a Care Navigator and additionally supports the CRWC team with development of systems to maximize patients’ access to services, develops strong relationships with community resource agencies and provides ongoing training and support to Care Navigators.
Care Navigation Coordination Functions
Responsible for researching and maintaining a comprehensive community resource database. Ensure Patient handouts are up to date
Act as a liaison to clinical departments. Responsible for the oversight EPIC CN referral pool. Respond to Provider EPIC staff messages in the CN pool.
Assist in screening, interviewing process and selection of Fellows. Participate in routine check ins with sponsoring agency. Support Fellows and interns in professional growth opportunities as it related to training in social justice topics.
Provide orientation, training and direction to Fellows and students supporting the Community Resource and Wellness Center.
Coordinate onsite resource programs (i.e. Cradles to Crayons, Fragment Society, Red Cross Food Distribution, Fair Foods, and Community Education Sessions).
Assist in development of protocols and workflows to optimize service delivery.
Oversee Fellow’s and intern’s EPIC and Case Management platforms documentation for accuracy and consistency.
Develops and maintains relationship with community partners and outside agencies and acts as an EBNHC point person.
Care Navigation Essential Functions
Conduct SDOH screening and document in EPIC as needed
Provide intake for patients visiting CRWC
Assess patient’s food security. Connect patients to community food access resources such as local food pantries and provide information. Assist with applying to SNAP (food stamps) as appropriate.
Connect parents with resources for subsidized childcare, playgroups, parenting classes, school enrollment, afterschool programs, and summer camps.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Connect patients with legal and immigration resources, housing search information, financial assistance resources, education and job search resources.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Collaborate with legal service agencies and educate patients on their rights as tenants, workers.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits.
Assist patients with SSI application process including interview accompaniment, application completion and process follow up.
Connect patients to community based mental health services, including in-home therapy, outpatient therapy and psychiatry services, substance abuse services and domestic violence services.
Participate in professional development and team trainings to further understanding of both community resources and the intersections of social justice and community health work.
Maintain excellent punctuality and attendance.
Promote a sense of “team work” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation.
Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model.
Adheres to all EBNHC and departmental policies and procedures.
Participate in required departmental activities and meetings.
Perform other related duties.
Other Duties & Responsibilities
Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at EBNHC;
Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.
Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.
EDUCATION: Bachelor Degree
Minimum 2 years in a direct service role.
Leadership experience desired.
Experience with and underserved population a plus.
Strong Spanish language skills.
Ability to multi task with strong organization and time management skills.
There’s a reason East Boston Neighborhood Health Center is ranked as one of the “Top Places to Work” by The Boston Globe. It is because we are committed to maintaining a truly supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. A huge focus of which is to offer important benefits so you can be your best inside and outside of work.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
And Much More…