Steward Health Care System Patient Courier - per diem in Dorchester, Massachusetts
(Briefly describe the overall purpose of this position - Why does it exist and how does it contribute to the overall organization?)
Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling physicians, nurses, technicians, and therapists to perform their duties in an effective manner. Ensures positive patient and customer satisfaction, proper utilization of body mechanics, adherence to policies, procedures and standards established by Hospital, Department and Regulatory Agencies.
Acts as a positive role model and team player demonstrating company and hospital mission and values.
(Use bullets for specific responsibilities)
Transporting Patients, Medical Equipment and Patient Related Items
Responds to transport requests with a sense of urgency, meeting time delivery goals.
Ensures patient safety by following established procedures and using only approved rolling equipment.
Ensures proper transport of patients with specific needs, for example: those requiring oxygen tanks, cardiac cath patients, young children or elderly patients, IV’s, drainage tubes, etc.
Follows department protocols using dispatch system appropriately.
Transport patients between departments and to and from patient care areas via wheelchair, stretcher, bed and other transport equipment, or ambulation as requested.
Maintains patient’s chart during transport and ensures confidentiality of patient information at all times.
Care of Transport Equipment and Supplies
Collects and returns wheelchairs and stretchers and various equipment to their proper locations.
Disinfects and cleans transport equipment before and after each patient use and as required.
Maintains equipment and reports equipment needing repairs.
Follows hospital department protocols for checking in patients and verifying their identity and following specific precautions identified.
Ensures comfort of the patient in all cases.
Alerts caregivers immediately to any signs of patient distress or equipment malfunction.
Assists hospital staff when needed in moving patients.
Works closely with hospital staff and openly communicates and problem solves to ensure client and patient needs are met.
Considers needs of family members and visitors of patients when necessary.
Program Quality Standards
Meets all performance related standards including response, active and completion times.
Ensures timely response to all patient and patient-related transportation requests and logs into TeamThroughput™ dispatching system immediately in accordance with established guidelines.
Adheres to all policies, procedures and standards established by all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
Maintains a patient/customer focus fostering a teamwork environment.
Follows hospital specific protocols, for example: isolation and radiation precautions.
Adheres to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard.
Uses safe lifting procedures and practices when transferring patients to and from wheelchairs, stretchers, beds, etc.
Other Duties and Responsibilities:
Strives for professional and personal growth.
Actively participates in orientation and training activities.
Adheres to all Human Resource policies and procedures including those listed in the Employee Handbook and established by the Hospital and Department.
Works as charge when necessary.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
- Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
- Performs other duties as assigned
REQUIRED KNOWLEDGE & SKILLS:
(Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)
Effective verbal and listening communication skills.
Service/Quality focused to meet a wide range of needs.
Able to navigate to/from various locations throughout the facility.
Problem solver that can think quickly in cases of emergencies or unusual situations
Able to multi-task and work at a fast pace
Displays neat, professional appearance with a smile
Physical ability to withstand frequent to prolonged walking, standing, pushing, pulling, and transferring patients.
Education: High School Diploma, GED preferred or equivalent
Experience (Type & Length): Experience Preferred