Steward Health Care System Medical Assistant - Temporary - Per diem in Dorchester, Massachusetts
“Please be advised that this position is temporary and based on the current operational needs of the Steward Health Care/ Carney Hospital. Therefore, the duration of this position is subject to the discretion of Steward Health Care/Carney Hospital based on such operational needs.”
The Medical Assistant performs a variety of direct and indirect activities in caring for the personal and comfort needs of patients according to Standards, Policies and procedures of Carney Hospital. He/she reports to the Practice Manager.
Utilizes knowledge of the principles of growth and development over the life span in assisting with the treatment of patients in the Otolaryngology Department
Escorts patients from the waiting room into the treatment area in a courteous manner.
Actively participates in the clinic patient flow, informs physicians of patient’s arrival and room assignment.
Assists patients in transferring from wheel chair to stretcher, chair to stretcher or vise versa, as needed
Accurately obtains vital signs, to include height, weight, blood pressure, temperature, pulse and respiration. Pulse oximetry if needed. Properly import vital signs into the electronic medical record
Performs functions which impact and contribute to the quality of patient care as directed by the Clinical Staff, including but not limited to, providing assistance in surgical procedures in the clinic; performing allergy testing under the direct supervision of the physician; changes post-op bandages as directed by the physicians;
Performs EKGs, & Labs, including, UA, Urine Pregnancy, Quick strep testing, stool testing, finger sticks for blood sugars.
Performs or assists in the following procedures: vision and ear lavage, simple dressing changes, peak flows, nebulizer treatments, fleets enema administration.
Document care and services into the electronic medical record.
Prepares the patient and the equipment to be seen
Performs work to meet schedules and to facilitate quality team health care to patients.
Reports significant observations and patient problems to professional care givers
Maintains confidentiality of patients’ records and problems (HIPAA)
Provides and maintains a clean, orderly and safe environment
Attends in-service programs appropriate to clinical areas
Terminal cleaning, high level disinfecting of instrument/endoscope and infection control
Demonstrates ability to problem solve technical difficulties associated with accurately obtaining a 12 lead EKG.
Acts as a chaperone as requested in a courteous and respectful manner.
Transports patients without delay to other departments according to safety guidelines.
Prepares patient including dressing and undressing as appropriate, for examination or procedure.
Explains test procedures to patients.
Book all radiology tests and procedures as directed by the Provider.
Maintain all prior authorizations for diagnostic testing.
May assist with other support activities, to include packaging and sterilizing equipment and supplies
Performs quality control, as necessary
Maintain patient areas: clean and safe
Maintain and improve knowledge and expertise through continuous training
Take inventory of supplies, equipment and medication
Ensure clinical areas are well stocked
Ensure expiration dates have not lapsed.
Communicate problems and concerns to supervisors
Actively participate in team huddles and staff meetings.
Copying &.faxing medical records and related documents as requested
Provide excellent customer service by demonstrating positive behaviours towards patients, families/visitors, providers, department staff and co-workers.
Perform quality measure and assurance activities on patients.
Initiate, process and follow up on referrals/authorizations.
Review clinic schedules: ensure that lab and imaging results are available for provider review.
Attend all training classes to maintain computer skills
Performs other duties as assigned and/or requested.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs andages, utilizing interpreters when needed.
Performs other duties as assigned
Education: High School Diploma or GED
Experience (Type & Length): Experience as an ENT Medical Assistant or other patient care role within health care setting, inpatient or out patient preferred
Certification/Licensure: Certified Medical Assistant, or enrolled in Nursing Program with at least one (l) semester completed preferred