Steward Health Care System EVS Associate in Dorchester, Massachusetts
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
Position Summary: Responsible for cleaning and maintaining assigned work area and performing all tasks assigned. Must be able to effectively communicate with all hospital staff and the general public in a professional manner.
Reports to the Environmental Services Operations Managers.
Takes direction from EVS Lead.
Must be able to effectively communicate with all hospital staff and the general public in a professional manner.
Provides superior customer service to internal and external clients, customers,
and patients as referenced in the Service Excellence Standards.
Demonstrates knowledge of department policies and procedures.
Demonstrates knowledge and efficient use of cleaning techniques, solutions, equipment and tools.
Utilizes Radio and /or Beeper to receive and transmit communication.
Performs related services such as office moves, bed moves, changing mattresses, stocking supplies, etc.
Receives and distributes linen as required.
Maintains high standards, works steadily at an efficient pace, achieves high Quality Assurance scores.
Interacts hospitably, cheerfully and supportively with staff, patients, visitors and colleagues.
Maintains equipment, tools, and storage areas in clean, orderly and good operating condition. Respects and Hospital property.
Responds rapidly and thoroughly to emergencies, special needs, spills, etc.
Takes initiative in rendering service or responding to needs. Collaborates with other Departments to achieve goals.
Honors department and Hospital attendance, break, behavior, dress and safety codes
Performs related duties as needed and assists in special projects as requested.
Reports immediately to the manager, any deviation of normal operation.
Reports immediately to the Director of any unusual occurrences related to patients, staff, general public or self.
Reports all incidents and/or breaches of procedures to the Manager.
Is accountable for cleaning and maintaining their assigned work area and performing all tasks as assigned my supervisor.
Is accountable for maintaining the confidentiality and security of all Hospital related, staff related and patient related data and information.
Is accountable for abiding by all relevant Hospital policies and procedures.
Is accountable for observing all policies and procedures of the department and the Hospital.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
Performs other duties as assigned
Required Knowledge and Skills:
Excellent interpersonal and communications skills.
Ability to speak clearly and precisely.
Flexibility in a fast paced hectic environment.
Patience under pressure.
Kindness and sensitivity to all the people we serve.
Education: High school diploma or equivalent
Experience: One to two years of relevant experience.
Union Benefits to help you live well!
Low cost Medical/Prescription Drug Insurance through BCBS
Dental and Vision Insurance
401k via Fidelity for eligible employees with company match
Flexible Spending Accounts
Worldwide Travel Assistance
Short- and Long-Term Disability Insurance
Auto and Home Insurance
Hospital Indemnity Insurance