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Pine Street Inn Assistant Residential Supervisor in Dorchester, Massachusetts

Assistant Residential Supervisor

Department: Behavioral Health -- Safe Haven-- 414 Harrison, Church St., Rockwell

Office: Church St

Location: Dorchester, MA

Position Type: Direct Care

Hours/Shift: Evening - Second Shift

Employee Type:: Regular Full-time


SCHEDULE: M/T/TH/F: 2:45PM-11:15PM; W: 12PM-8:30PM with availability to cover other shifts as needed


The Safe Haven Assistant Residential Supervisor will be responsible for supporting the Residential Supervisor to oversee three day-to-day residential Safe Haven programs (one 11-bed and two 10-bed) located at 414 Harrison Avenue, 8 Church Street and 28 Rockwell locations that operate on a 24/7 staffing model. The programs use a Housing First/Safe Haven Stabilization model and are funded and licensed by the Department of Mental Health. The Assistant Residential Supervisor will support the Residential Supervisor to create and maintain a respectful atmosphere that empowers very chronic, mentally ill participants to reach their highest level of independent functioning. The incumbent is responsible for directly supervising six (6) overnight counselors, providing support to these staff within the mission of the Organization and supporting the programmatic goals of housing stability and psychosocial rehabilitation. The Assistant Residential Supervisor will help the Residential Supervisor coordinate staff coverage, and manage the staff schedules at all three sites. The Assistant Residential Supervisor will oversee the work assignments for all of their direct reports. The incumbent will be self-motivated, with solid communication skills. The Assistant Residential Supervisor participate in the hiring, evaluation, training and support of supervisees. The Assistant Residential Supervisor will be part of the shift rotation and will oversee all aspects of the shift including helping the shift stay focused on a service model that emphasizes the use of Trauma Informed Care, Crisis Prevention and Intervention Training principles (Non-Violent Crisis Intervention). The Assistant Residential Supervisor will ensure that services are provided in the spirit of the Safe Haven-s traditional hallmarks of dignity and respect for all our participants.


  • High school diploma or GED

  • Computer skills, including Microsoft Word, Excel and Outlook

  • Demonstrated leadership and organizational skills

  • Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness

  • Direct care experience with people who are homeless or experiencing poverty

  • Ability to use a computer, calculator, fax, copier machine and other office equipment

  • Ability to access different building locations, and different program sites

  • Requires stooping, bending, stretching and may include lifting of guests at times

  • Requires quick response in emergency situations

  • High degree of organizational skill

  • Excellent oral/written communication skills and interpersonal skills

  • Ability to talk (and listen) in a non-judgmental way

  • Ability to perform an array of difficult tasks at the same time

  • Ability to train, support, evaluate and supervise staff

  • Ability to communicate with staff including setting clear expectations

  • Ability to work as a member of a team and think creatively

  • Ability to work with a diverse population and in a stressful environment

  • Ability to respond safely, quickly, and calmly in emergency situations

  • Willingness to continue to learn and improve in all areas of professional performance development

  • Ability to model performance and learned skills from PSI training in everyday work: CPI, Trauma Informed Care, First Aid, Code of Conduct, Harassment Policy, etc.


  • Bachelor-s Degree

  • Bilingual, with a preference for English/Spanish

  • Experience with HMIS systems and entry

Two (2) years in a leadership/supervisory position in a human service setting


  • Provide clinical and administrative supervision for six (6) overnight counselors, and 3 relief counselors according to program policies. Monitor staff compliance with all policies contained in the Employee handbook, job descriptions, TB screening and OSHA requirements and training attendance. Evaluate performance, monitor and address any areas which are not up to acceptable standards. Oversee the correction of any deficient areas.

  • Assist the Residential Supervisor to coordinate and set the monthly staff schedules for all three programs.

  • Assist Residential Supervisor in the training and onboarding of new staff explaining how services are provided; explaining procedures; answering their questions

  • Participate in supporting the Residential Supervisor in any upcoming audits, inspections and/or tours of the programs.

  • Meet with the Residential Supervisor for supervision.

  • Provide team leadership and foster a positive work environment through team building, and staff development

  • Contributes to the overall success of the programs by being a team player, accepting and offering guidance as appropriate, participating in PSI activities and trainings as requested and promoting the Mission and values of the organization. Provide educational and resource support on mental illness, addictive disorders, Motivational Interviewing, Trauma - Informed Care, and Confidentiality as it relates to HIPAA and 42 CFR Part 2 to all Safe haven staff.

  • Provides consultation and assistance in psychiatric and substance use related emergencies. Observes all policies and procedures related to the health and safety of the participants. Maintains and updates the Participant Handbook as needed.

  • Provides continual quality assurance around documentation. Ensures that a process is in place for crisis intervention plan development and incident reporting.

  • Attend the regularly scheduled staff meetings, trainings and other meetings as required.

  • Represent PSI and the housing department in a professional manner in all contacts with neighbors and representatives of other agencies. Be aware of and responsive to the concerns of the communities in which this housing is located. Be proactive in taking the opportunity to talk with neighbors. Document and report any contact. Provide coaching and guidance to participants regarding their behavior in our host community.

  • Network with other Housing First/Safe Haven and residential programs in Metro Boston to gain ideas and enhance program services.

  • Perform other additional assignments or projects as requested/directed by supervisor.


Performs other related duties as assigned by the Residential Supervisor, Program Manager, Associate Director of Specialized Programs, Director of Housing Support Services-Specialized Housing, Senior Director of Behavioral Health, Chief Operating Officer or President and Executive Director.