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CTG TRANSCRIBER, SOLUTIONS OPERATIONS in Danvers, Massachusetts

TRANSCRIBER, SOLUTIONS OPERATIONS

Danvers, Massachusetts, United States

New

Information Technology

Jan 04, 2021Post Date

21200107Requisition #

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CTG is seeking to fillTranscriber, Solutions Operationsopening for our client in Danvers, Massachusetts.

Location: Remote

Duration: 2 months

Description:

Transcribes portions of member responses to IVR calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information.

Responsibilities:

• Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards

• Complete strategic transcription/marking projects as requested

• Report member DNC requests to Transcription Manager

• Escalate member reports of Adverse Events to the appropriate PM/SC as necessary

• Escalate negative and/or life-threatening comments to the appropriate PM/SC as necessary

Required Knowledge, Skills and Abilities:

• Excellent written and oral communication skills

• Able to type at least 50 wpm accurately

• Excellent listening skills

• Ability to work independently with minimal supervision

• Ability to work under pressure with time constraints

• Proficient with Microsoft Word, Excel, Outlook, Internet Explorer

• Bachelor’s degree preferred

• Knowledge of Spanish a plus

• Healthcare experience a plus

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contactRoberta Allegrino at 888-284-6551 ext. 2113 or roberta.allegrino@ctg.com. Kindly forward to any other interested parties—thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: Yes

  • Travel: No

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