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Beth Israel Lahey Health Patient Care Coord OBOT in Danvers, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Patient Care Coord OBOT:

Job Description:

Under the general supervision of the Office Based Opioid Treatment (OBOT) Nurse Care Manager, the Patient Care Coordinator provides administrative and clinical support within the OBOT programs located in Danvers and Gloucester. The Patient Care Coordinator gathers patient information for registration, schedules appointments, verifies demographic and insurance information and assists in the facilitation of patient flow throughout the OBOT program.


  • Greets and provides assistance to visitors, patients and employees in a professional and courteous manner.

  • Answers and directs telephone calls and other inquiries to the appropriate person, assisting callers as needed.

  • Updates patient data and schedules appointments.

  • Discusses fees and financial policies with patients.

  • Screens potential new patients to the OBOT program.

  • Summarizes the information and presents it to the Nurse Care Manager to further evaluate and decide on next steps.

  • Accurately obtains patients vital signs and completes drug screens.

  • Follows up with patients as needed and provides them with necessary information to facilitate ongoing treatment.

  • Composes correspondence, memoranda and spreadsheets, proofreads documents for typographical errors and makes revisions.

  • Submits documents to supervisor or other designated department personnel for approval.

  • Meets with patients and collects screening information at intake. Prepares reports required for submission to the technical assistance vendor.

  • Completes Virtual Gateway EIM/ESM enrollment and disenrollment forms. Assist with clinical materials such as: charts, folders, consents and educational materials.

  • Operates standard office equipment i.e. fax, telephone, copier. Assists in the care and maintenance of department equipment and supplies. Reports any malfunctioning equipment to IT Help Desk or appropriate department.

  • Attends and participates in meeting, as required. Routinely handles large amounts of sensitive, confidential information and maintains confidentiality.


  • Associates degree in human services, psychology or another related field preferred. High School diploma or GED required

  • Experience working with persons with addictive disorders

  • Valid, current driver’s license required

  • Computer skills and the ability to learn new software programs and willingness to document in an Electronic health Record

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled