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Eliot Community Human Services CBHC Admin Assistant - Urgent Care Close 3/27 in Danvers, Massachusetts


Together we can make a difference.

$3000 Sign On Bonus!

We’re looking for empathetic individuals dedicated to providing quality support and care to others. With your creative problem-solving skills and Eliot's cutting edge Community Behavioral Health Center (CBHC) programs, we can overcome traditional barriers in the behavioral health system. Imagine having access to trauma-informed behavioral health services in real time? Or providing coordinated care continuum? Join Eliot and get to work alongside our talented and dedicated staff specializing in housing navigation, recovery coaching, case management,peer supports and other specialized stabilization services.

The Urgent Care Admin Assistant provides administrative and clerical support for the program, including correspondence, data input, scanning, assembling EMR files, and other general duties. Our ideal candidate will have administrative skills, excellent interpersonal and communication skills and attention to detail. Computer literacy and skill in the use of computers and related software applications and office equipment is a must.


  • Triages client phone calls and provides triage supports to individuals inquiring into services through CBHC and Urgent Care

  • Provides administrative and clerical support for the program, including correspondence, data input, scanning, assembling EMR files, and other general duties

  • Provide assistance to Clinical staff in scheduling clients for appointments, including reminder calls and correspondence

  • Registers new patients and updates existing patients’ information, including the collection of all eligibility documents

  • Maintains up to date knowledge of insurance regulations to ensure correct data entry of client insurance information and answer any questions clients may have about insurance coverage as it pertains to Eliot services

  • Assists in maintaining client medical records including but not limited to verifying and updating all demographic and insurance information at the time of service

  • Triages medication messages and appropriately escalate in accordance with the workflow set forth by Eliot

  • Assists clinical team in all prior authorizations, including but not limited to service authorizations and medication PAs

  • Assists teams in communication with other providers and businesses as needed


  • A High School Diploma, Associates Degree preferred

  • Excellent interpersonal and communication skills, attention to detail and ability to initiate and follow through on tasks

  • Demonstrated understanding of regulations as pertains to HIPAA, client privacy, confidentiality and disclosure of medical information

  • Must have skills to establish supportive relationships with persons with severe and persistent mental illnesses and respect for their preferences for treatment

Rate: $23.08/hr.

Various schedules available.

Bilingual candidates preferred and eligible to receive a 6% differential if fluent.

Bonus Breakdown:

  • $1500 after 1 month of employment

  • $1500 after 6 months of employment

    Bonus Started January 1, 2023

Why Eliot?

At Eliot we are dedicated to restoring dignity and hope to the lives of the people we serve by ensuring access to evidence-based treatments, trauma-informed services and relevant resources. The fiber of our culture includes transparency, creativity, clinical sophistication, responsiveness, and compassion

*Eliot mandates COVID-19 vaccinations for employees, please discuss the requirements with the hiring manager during the interview process.

Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.

We will serve children and adults in the North Shore, MA region when the program opens on January 1, 2023. We are hiring now and are seeking team members that are excited about developing systematic and impactful change in the delivery of urgent and outpatient treatment.




  • Communication Skills: Intermediate

  • Computer Software Skills: Intermediate

  • Ability to deal with fast pace setting: Intermediate

  • Administrative Tasks: Advanced



  • General Equivalent Diplom or better