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Emerson Hospital Referral Coordinator PHO in Concord, Massachusetts

Job Summary: Reporting to the Program Director for Operations, and working closely with the PHO Medical Director, the Referral Coordinator is responsible for ensuring that patients and physician offices receive timely, efficient and high quality service. The position involves identifying the needs of the patient and best matching those needs to the services available across our network of Specialists.

Minimum Qualifications: Education: Bachelors Degree Preferred. Experience: Minimum of 3 years of relevant health care experience required Knowledge of medical terminology Bachelors' degree preferred Prior customer service experience Prior healthcare experience Excellent computer skills and comprehensive knowledge of Microsoft Office Suite and IT databases Licensure and/or Certification: None required Skills: Ability to work independently Excellent communication and interpersonal skills Strong oral and written communication skills Excellent customer service skills Ability to exercise judgment in dealing with sensitive, confidential information Detail-oriented with the ability to enter information accurately into electronic systems Ability to handle a high volume of calls and work in a fast-paced environment Requires an in-depth knowledge of the referral triage process Knowledge of authorization and medical insurance stipulations that may affect patient's appointment scheduling for Blue Cross/Blue Shield, Harvard Pilgrim, and Tufts health plans Must be able to read, write, and communicate in English Computer skills required Ability to maintain confidential information.

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