Healogics, Inc Clinical Area Manager of Operations - North in Cleveland, Ohio
Healogics is hiring for a Clinical Area Manager of Operations to join our Wound Care Team in the North Division
Schedule: Monday - Friday, will require overnight travel.
This position requires a candidate to live within territory and must be open to overnight and weekly travel. If COVID impacts our ability to travel, this candidate will be redeployed to assist at centers within state or will monitor centers from a remote capacity
The Clinical Area Manager of Operations position serves on an interim basis, when a need for Center coverage arises in order to provide continuous Wound Care Center daily operations management and functional oversight. The Clinical Area Manager of Operations is responsible for all the duties of the Program Director he or she temporarily fills-in for, as well as for regular communications and updates to Territory Leadership. Assignment and oversight to Center specific key functions will be according to site need.
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.
Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable
Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company s resources
Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services
Facilitates the flow of information and maximizes effective communication throughout the program
Prioritizes responsibilities and directs the work of the Center s clinical staff and non-clinical staff
Collaborates with other healthcare providers, Wound Care Center Providers, and Medical Directors regarding clinic and patient needs
Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews
Responsible for providing oversight and leadership to a variety of clinical needs including: advanced modality protocols, clinical practice guidelines adherence
Creates Exceptional Patient Experiences by ensuring the consistent and effective execution of evidence based wound care within the Wound Care Center quality performance and to develop a culture of continuous improvement. Coaches Center-level clinicians on appropriate levels of care to promote quality outcomes.
Responsible for ensuring Exceptional Patient Experiences through oversite of the comprehensive day-to-day operational and clinical quality components of the Wound Care Center to provide the best care to every patient that would benefit
Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate
Stays current with reimbursement changes, providing physician and staff updates and education as needed.
Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
Tracks and reports all ancillary revenues generated by the program.
Manages costs through appropriate utilization and management of labor and supply.
Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
Community Education/Marketing functions:
Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase Wound Care Center referrals.
Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
Communicates on a regular basis with the Director of Operations and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.
Manages Quality/Performance Improvement functions:
Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures program is integrated into the partner hospital s PIP program.
Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.
Monitors patient, referring physician and customer satisfaction.
Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.
Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital s strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/
management meetings and actively participates in Hospital communication activities.
Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.
Meets regularly with leadership including hospital and area management.
Performs other duties as required
Required Education, Experience and Credentials:
RN licensure required
Demonstrated success at the out patient center level with oversight to quality, operational, and financial outcomes
Bachelor s Degree preferred