Massachusetts Healthcare Jobs

Description

Call Center Representative is responsible for assisting customers via phone within a fast-paced call center environment. -Fast pace inbound call center, about 75 calls/day and about 100 orders/day -Orders come in via phone, fax and email -Majority of the calls coming in are customers calling in with regards to their orders; for example, there might be an issue with their order (incorrect color was shipped) or they might be checking on the status of their order or shipment) -Deal with order to cash, POD, BOD in regards to orders -Utilize ERP Software for Order Entry -Order Tracking -Order resolution -New order generation and -General product questions -Other general questions or concerns

Skills

Call center, ERP, Order Entry, Customer service, Customer support, Microsoft office

Top Skills Details

Call center,ERP,Order Entry

Additional Skills & Qualifications

MUST HAVE: -Call Center - inbound call center with data entry -Strong Computer Skills; Microsoft Excel, Microsoft Outlook, Microsoft Word, -Order Entry Experience; Utilizing ERP Software NICE HAVES: -High volume call center experience -SAP Software -Medical Device Experience SOFT SKILLS: -Phone savvy (Strong and clear communication) -Detail Oriented -Outgoing -Reliable (Strong Attendance Record)

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chelmsford,MA.

Application Deadline

This position is anticipated to close on Mar 20, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.