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BluePearl Veterinary Patient Care Coordinator in Charlestown, Massachusetts

Veterinary Patient Care Coordinator





Specialty + Emergency Pet Hospital

is seeking an experienced

Patient Care Coordinator

to join our state-of-the-art emergency and specialty hospital.

  • Are you committed and passionate about enriching lives through remarkable care for pets?

  • Do you thrive in fast-paced, dynamic, and rewarding work environment?

  • Are you a team player who enjoys working together on a team to provide quality care for pets?

If you answered "yes" to these questions, then we want to hear from you.

As a Patient Care Coordinator, you will a

ct as liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. This position will be primarily based out of the location of hire. Evening,


and holiday work across both locations may be required as part of the normal workweek.

As the

Patient Care Coordina

tor, you will:

  • Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status

  • Maintain open communication with doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times

  • Coordinate patient flow between multiple specialties

  • Manage Cornerstone hospital census

  • Facilitate discharge appointments for all services

  • Perform patient discharges in coordination with technical team

  • Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges

  • Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients

  • Receive and address patient care telephone calls from thegeneral public

  • Call previous day's ER clients for follow-up feedback for both locations

Why BluePearl?

  • Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.  

  • We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.  

  • In order totransform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.  

  • We value your health and well-being as an associate by providing you with the following:  

  • Health, dental, vision, and life insurance options.  

  • Parental Leave Benefits.

  • Flexible work schedules.  

  • Time to reset, rewind, and reflect through our paid time off and floating holiday plans.  

  • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.  

  • We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.  

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity


and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized

as a result of

such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.