Massachusetts Healthcare Jobs

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Rotating (United States of America)

Under the supervision of the unit manager and according to the established policies and procedures, coordinates all patient and unit communication through a variety of receptionist, clerical, and transcriptionist duties.

Job Description:

Essential Duties & Responsibilities (including but not limited to):

1. Acts as a resource to patients, families, and visitors upon entering the unit. Exhibits professional behavior while providing superior customer service to all who require information or assistance.

2. Assists in coordinating patient communication by answering call lights (as defined by unit) and relaying timely and accurate information to nursing staff.

3. Exhibits strong communication skills with professional telephone manners. Takes accurate messages and delivers the message in a timely fashion.

4. Functions as a liaison between the patient care unit and all support services throughout the hospital.

5. Maintains the flow of medical record information, ensuring all pertinent information is filed correctly and promptly. Responsible for the following tasks:

• On transfer of a patient from one unit to another, the unit coordinator will print clinical flow sheets from the sending unit and place them in the chart for the receiving unit to see.

• Notify RN of any written orders that are received.

• Maintain accurate charts and file all paperwork appropriately during each shift. Complete all paperwork in a timely fashion.

• Ensure that there is an ample amount of progress notes in the chart for clinicians to write progress notes on.

6. Maintains established stock levels of clerical supplies.

7. Participates in the orientation of new staff.

8. Responds to staffing needs of the healthcare team by cross-training and floating to other units as needed.

9. Print proxy list daily and update proxy information to the current chart if applicable.

10. Performs unit-specific tasks as identified on the unit checklist.

11. Follow discharge procedures according to the checklist. Print required documents and sign off on completed paperwork.

12. Follow appropriate downtime procedures. Locate and supply all downtime forms to staff as required.

13. Attends the annual Safety Education Fair.

14. Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel.

• Observe and report the patient’s status and needs

• Answer call lights and attends/report patient's needs

• Obtains weights, vital signs, intake/output, and reports results

• Performs phlebotomy, EKG, and glucometer. Collects and labels specimens according to policy.

• Assists patients with ADLs

• Assists with admissions, transfers, and discharges

• Completes patient treatments as directed

• Rounding every 2 hours on patients with documentation

15. Maintains current knowledge/certification

• Attends hospital-sponsored training programs as required

• Maintains BLS certification

• Attends annual Safety Education

• Performs glucometer competency (yearly)

16. Demonstrates the skills and judgment necessary to provide non-direct patient care/support services to staff under the direction of licensed personnel.

• Assists with maintaining a safe, clean and orderly environment

• Operates all equipment and safely performs all procedures/care.

• Demonstrates proper body mechanics

• Cleans and stocks supplies and equipment as directed

17. Follows the hospital exposure control plans/bloodborne and airborne pathogens.

18. Assumes all other duties and responsibilities as necessary including one-to-one close observation of patients as needed.

Minimum Qualifications:

1. High school graduate or equivalent

2. Previous clerical experience (preferably in a healthcare setting). Medical terminology is preferred.

3. Ability to read and write at level 8, as documented on "Invest," the hospital's Employee Learning Laboratory software.

4. An ability to set appropriate priorities and organize workflow.

5. An ability to concentrate and pay attention to detail during frequent interruptions.

6. Strong interpersonal skills are necessary to interface with support and professional staff and patients.

Physical Requirements & Environment:

1. Busy, heavily trafficked patient-care environment.

2. Normal hospital environment.

3. Exposure to infectious diseases, chemicals, and other toxic agents.

4. Ability to walk and stand for up to 90% of work time, and to push and pull heavy work objects (including patients), and lift 50 lbs.

5. Fine motor control for limited periods to perform patient treatments.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled