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Bay Cove Human Services Shelter Specialist in Cambridge, Massachusetts

Job Details

Requisition Number:9969

Position Title:Shelter Specialist

Division:Addiction Services

Program Name:Cambridge Field House


Hours:36-48 Hours per week


Date Posted:08/01/2020

Responsibilities:The key duties of the Shelter Specialist are:


Assess guests for eligibility for services at the Field House Center

Complete safety check in including locking up all personal belongings in external locked storage pod

Completing standardized health check for evidence of symptoms consistent w/ COVID-19

(fever, Shortness of Breath, diarrhea, dry cough, heavy pain in chest area). No one with such sx

is allowed entrance into the Field House

Facilitate access to paramedic/EMT screening with ProAm personnel for further medical

assessment and transport to local testing site

Conduct safety check with electronic wand to deter weapons, check shoes, empty pockets, etc.

Encourage safe dis potion of used needles inside Field House entrance

Document guest name and DOB; ensure assignment if same bed each night to minimize potential contagion

Site safety:

Once a person enters the Field House, there are four main areas that require continual staff’s

observation and monitoring to ensure guest wellbeing and safety: sleeping areas, bathrooms, designated outdoor space, and the indoor meal and milieu areas. Staff will be designated

rotating responsibilities for guest support in these areas to help people maintain social distancing,

monitoring for safety in bath and shower areas, following scheduled time frames and duties

regarding helping with meals, coffee and beverage preparations, providing linens, ongoing

disinfecting of all high touch area (tables, door handles, mattresses or floor mats, etc), monitoring

field safe smoking in outdoor area.

Follow all policies regarding zero tolerance for substance use, unsafe smoking, or violence within

the Field House or surrounding outdoor areas

Follow protocols for lights out, quiet time and restrictions on outdoor space after designated night time.

Follow all directions of Cambridge Police Department staff

Abide by safety procedures established by Cambridge Fire Dept

Follow protocols for medical emergencies, calling 911, use Narcan as needed, proper use of defibrillator, and interim first aid and CPR

Guest services:

Treat all guests with respect and employ calm, clear guidance regarding Field House rules and expectations

Employ non-judgemental harm reduction strategies to support guests participation: monitoring for signs of medical distress or potential overdose; use Narcan as needed; employ universal

precautions specific to COVID 19 guidelines (using PPE such as masks & gloves, handwashing,

social distance standards, accessing medical supports as needed)

Support guests in securing basic needs for meals, accessing their medications, linens, shower

and hygiene essentials, meals.

Observe for signs of conflict between guests and employ proactive interventions to diffuse and

de-escalate crises

As the service is voluntary in nature, respect guests’ self determination regarding involvement

and participation in on site supports

Model respectful communication and affirmative regard for people from all walks of life

regardless of gender, gender identity, age, race, ethnicity, disability, faith, legal status, veteran


Ensure that guests' concerns are listened and responded to fairly and with compassion. Attend

to guests in a compassionate and fair manner.

Ensure privacy and confidentiality are maintained at all times


What you will need to bring: Education - High School Diploma or GED

Experience - Knowledge of modality specific issues, such as substance abuse or


Keywords: Homelessness, Substance Abuse, Group, Addictions, Recovery, Mental Health,

Counselor, Therapy, Care Coordination, Clinician, Supervision, Social Work, Psychology,

Emergency Shelter

Driver's License Required?No