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Beth Israel Lahey Health Patient Care Associate - Emergency Department (36 hours) in Cambridge, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Rotating (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Patient Care Associate - Emergency Department

Job Description:

Primary Responsibilities

  1. Effectively performs role in accordance with Emergency Department Mission Statement and Nursing Standards of Care and Practice.

a. Demonstrates the ability to effectively prioritize and organize workload for efficient use of time.

b. Consistently demonstrates ability to adapt to ever-changing demands of patient census and/or workload on each shift assigned.

c. Independently anticipates patient and department needs without requiring constant direction for completion by other health care providers.

d. Independently/collaboratively implements patient care interventions as indicated under the direct supervision of an M.D./R.N. within a reasonable time frame.

e. Assists patients with the activities of daily living such as hygiene, nutrition, elimination, mobility, comfort and safety.

f. Performs vital signs, orthopedic splinting and bandaging, discharge teaching of the use of assistive orthopedic devices, wound care, urinary catheterizations, phlebotomy, EKGs, CPR, waive testing, and the collection and labelling of specimens.

g. Assists patients, nurses and physicians during procedures.

h. Transports patients to diagnostic testing and specimens to the laboratory in a timely manner.

i. Seeks assistance/guidance when confronted with clinical procedures not yet mastered.

j. Allows time for explanations of procedures/treatment regimens to patients.

k. Communicates pertinent clinical patient information to the nurse and other care providers in a timely manner.

l. Accurately documents pertinent data as instructed on each patient’s nursing assessment form.

  1. Communicates effectively with members of the health care team as well as with patients and their families.

a. Assists in the provision of discharge instructions to a limited patient population (orthopedics, wound care) under the direct supervision of an R.N./MD.

b. Recognizes the needs of other staff and assists them when his/her work is complete.

c. Gives a thorough report to fellow patient care associates at the change of shift.

d. Accepts and utilizes direction and supervision constructively.

e. Acts as a patient advocate by consulting with appropriate health care providers as necessary in meeting patient/family needs.

f. Appropriately follows line of authority in dealing with issues, concerns or problems.

  1. Actively pursues organization and /or educational activities related to growth and development within the patient care associate role.

a. Attends staff meetings and shares ideas and concerns in a constructive manner.

b. Attends inservices offered in the department.

c. Maintains BLS certification annually.

d. Attends Education Fair annually.

e. Assists in facilitating informal learning experiences for peers and students in a courteous, supportive manner.

  1. Delivers safe, competent care to Emergency Department patients in accordance with Emergency Department standards, policies and procedures.

a. Promotes safety in the work environment by practicing Universal Precautions with 100% compliance.

b. Observes policies and procedures regarding Infection Control.

c. Implements safety mechanisms for patients based on specific needs - siderails, restraints, observations according to policy.

d. Assures proper identification of patients through use of name bands.

e. Provides for the safe keeping of patient valuables.

f. Ensures that the supplies and equipment necessary for the provision of care are readily available and in working order on each shift assigned.

g. Demonstrates ability to order and obtain supplies/equipment as needed.

h. Participates in maintaining general cleanliness and organization in the department.

  1. Works under the supervision of the Nurse Manager.

Required Qualifications

  1. Experience in basic nursing skills preferred.

  2. Able to acquire through educational programs and on the job training, technical knowledge related to the position.

  3. Basic Life Support certification.

  4. Interpersonal skill in interacting with patients, families, and a multi-disciplinary team of health-care personnel.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled