Massachusetts Healthcare Jobs

Job Title

Facilities Coordinator

Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide general overall facility management services, including continuous monitoring of office/facility

• Address client inquiries and concerns, ensuring timely and quality issue resolution and service delivery, and follow up with clients to ensure customer satisfaction.

• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action, remain knowledgeable regarding all operational aspects of building systems, and coordinate with outside contractors for the service and repairs of equipment.

• Follow protocol for effective building-specific maintenance and safety procedures, maintain on-going communication with contractors, client, and team, and assist with site inspection within the assigned building portfolio.

• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors, report on open and closed work orders and check the status of open work orders with the assigned party, and request, review, and submit work orders, bids, and proposals from vendors.

• Assist in the monitoring and assessment of vendor performance, and train vendors on work order and billing procedures.

• Manage complex work orders, service and performance of vendors and landlords for timely completion of jobs, and create and record appropriate written communication between all parties.

• Schedule and document maintenance and repairs on building equipment, and communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.

• Coordinate special events in support of client

• Remain knowledgeable regarding all operational aspects of building systems

• Assist with reporting key performance indicators against service level agreements, and provide facilities help desk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.

• Complete small projects such as patch and paint, door adjustments, plumbing, furniture installation, etc.

• Performs other related duties as required or requested.

• Coordinate and complete office moves as required or requested

• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours, and weekends

• Provides solutions to routine/complex problems

Education/Experience/Training:

• High School Diploma, GED, Trade, Technical or Vocational School

• College Coursework or Associates Degree.

• Requires one to three years of experience.

• Specialized Knowledge/Skills: Data entry, reporting, filing, answering phones, scheduling, and communications

• Prior experience working in facilities/property management, commercial real estate, or professional services

• Working knowledge of computer software programs and base building systems

• Computer proficiency with Microsoft Office Suite (MS Word, Excel, and PowerPoint)

• Demonstrated ability to exercise good judgment

• Excellent interpersonal skills

KEY COMPETENCIES

1. Communication Proficiency (oral and written)

2. Customer Focus

3. Initiative

4. Sense of Urgency

5. Multi-Tasking

6. Detail Oriented

7. Financial Knowledge

8. Time Management Skills

9. Team Orientation

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

• Balancing: demonstrates the ability to maintain body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

• Climbing: demonstrates the ability to ascend or descend using feet and legs and/or hands and arms

• Crawling: demonstrates the ability to move about on hands and knees or hands and feet.

• Crouching: demonstrates the ability to bend the body downward and forward by bending legs and spine.

• Feeling: demonstrates the ability to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: demonstrates the ability to pick, pinch, type, or otherwise work primarily with fingers rather than the whole hand.

• Grasping: demonstrates the ability to apply pressure to an object within the fingers and palm.

• Hearing: demonstrates the ability to receive detailed information through oral communication.

• Kneeling: demonstrates the ability to bend legs at knee to come to a rest on knee or knees.

• Lifting: demonstrates the ability to raise objects from a lower to a higher position or move objects horizontally from position-to-position.

• Pulling: demonstrates the ability to use upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”