Massachusetts Healthcare Jobs

Job title : Associate Director – Field Platforms Enhancements Lead

Location : Cambridge, MA, Bridgewater, NJ, Morristown, NJ

About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

This position will work closely with CRM & Enablers Team members, HUB resources, contracted system enhancement resources, and anyone else affected by CRM enhancements to effectively shepherd all CRM enhancements from the submission of business requirements documents through the delivery of the enhancement and change management materials. You will act as the onwner of all enhancements in OneCRM US collaborating with the technical teams in the Agile process. You will act as project manager, liaison between business and technical teams, and communications lead. The Enhancements Lead makes sure that business requirements are evaluated, prioritized, and turned into enhancements that are accurate and fit-for-use.

This role requires project management experience, pharmaceutical CRM operations experience, agile process experience, as well as experience coordinating project priorities across functions in a multiple stakeholder environment.

The ideal candidate has operational experience with an understanding of the end-to-end processes for pharmaceutical field activities.

You will support the CRM & Enablers Team as a part of the GTMC organization in the US. The CRM & Enablers Team strives to support our business customer facing teams by delivering innovative CRM capabilities that are timely, reliable, accurate, and constantly improving. We focus on our customers, both brand teams and customer facing teams, to adapt our CRM platform and operational systems to meet their needs. Our efforts to streamline and maintain OneCRM US bring value and impact to the organization by reducing the manual workload on our customer facing teams, by providing accurate activity data back to reporting systems, and acting as the nexus of data flow to and from Sanofi data systems.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

• Manage CRM enhancement processes from business requirements to enhancement delivery

• Proactively collaborate with agile process stakeholders to resolve issues

• Manage and respond to enhancement requirement/design inquiries

• Maintain enhancement process documentation; including timelines, procedures, stakeholder contacts, and communication templates

• Cross functional collaboration across partner GTMC US teams

• Prepare and present monthly updates to the business in relation to local and global CRM enhancements

• Own CRM and data integration related enhancements

About You:

• Bachelor’s degree from an accredited four-year college or university (Project Management Masters or MBA preferred)

• 5+ years direct experience with CRM operations/Project Management

• 5+ years of experience in Biotechnology or Pharmaceuticals

• Strong knowledge and experience with Veeva CRM and Agile processes

• Ability to translate business needs into effective technical requirements

• Strong communication skills, including the ability to communicate timelines, enhancements, impact change management, and technical requirements

• Experience working and thriving in a matrix environment

• Ability to leverage networks

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi's Bridgewater, NJ office is scheduled to relocate to Morristown, NJ on or around March 24, 2025 and this role will then be based in Morristown, NJ or Cambridge, MA

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo)

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)