Massachusetts Healthcare Jobs

Description

Responsibilities:

• Ensure the integrity, stability, and availability of business systems by providing primary support.

• Consistently monitor and manage customer accounts, taking appropriate actions as necessary.

• Address and resolve production problems, ensuring minimal disruption to operations.

• Strictly adhere to and enforce production standards within the organization.

• Effectively process customer credit applications in a timely and accurate manner.

• Maintain detailed and up-to-date customer credit records.

• Handle customer inquiries, providing accurate and helpful information.

• Learn and adapt to new skills as required by the role.

• Utilize technical acumen to support operational business systems.

• Work collaboratively with the programming and systems development teams to enhance system efficiency.

Requirements • Strong communication skills, with the ability to effectively relay technical information to non-technical audiences

• Proven experience in training individuals or groups, with the ability to simplify complex processes

• Understanding of compliance procedures and the ability to ensure adherence to them

• Knowledge of "About Time" software or similar time management tools

• Experience in a production environment, with the ability to troubleshoot and resolve issues promptly

• Proficiency in SQL, with the ability to write and modify queries

• Familiarity with various monitoring tools and their application in a technical support role

• Experience working with suppliers, including managing relationships and resolving disputes

• Programming skills in one or more languages, with a preference for candidates with diverse programming knowledge

• Willingness to work onsite when necessary, and ability to adapt to different work environments

• Knowledge of trading procedures and systems, with experience in a trading environment a plus

• Ability to conduct competitor analysis, identifying strengths and weaknesses, and suggesting improvements

• Experience conducting phone screens, with the ability to assess candidate suitability effectively

• Familiarity with various business systems, with the ability to quickly learn new ones

• Knowledge of enterprise scheduling, with experience in planning and coordinating tasks in a large organization. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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