Lahey Health Population Health Specialist in Burlington, Massachusetts
Welcome to Lahey Hospital and Medical Center Primary Care. With over 14 primary care practices, our primary care physicians and care teams provide quality close to where our patients live or work. We have a team approach to patient care and have developed long-standing, mutually respectful relationships with local specialists at our affiliate hospitals to guide and support the most effective and efficient patient care. As part of the Beth Israel Lahey Health system, we now have the opportunity to care for even more individuals across Eastern Massachusetts.
About the Job
Position Summary :
Under the supervision of the Quality Manager, the Population Health Specialist (PHS) supports collaboration, communication and care coordination with all members of the health care team, including but not limited to POD leaders, practices, clinicians and hospital leadership. The PHS is the primary point of contact with and an integral member of the health care team. They will work to ensure safety, best practice and high quality standards of care across the health care continuum to achieve the quality incentives as part of global payment and managed care contracts with the goal of optimizing our patients' health and well-being, ensuring that contractual metrics are met, and maximizing financial revenue in our quality risk arrangements. This role is responsible for the communication of targets for medical expense trend and quality outcomes and the facilitation of activities to meet identified targets through analysis of quality, cost and utilization reports. Assists the health care team in implementing and using systems and interventions to improve patient care and outcomes by identifying key drivers of performance and implementation of project plan(s) initiatives to impact those key drivers.
Essential Duties & Responsibilities including but not limited to :
Serves as subject matter expert on HEDIS ambulatory quality measures and uses that knowledge to effectively communicate information as the central resource to assigned hospital, POD leaders, physician groups and clinical teams participating in the BILPN risk arrangement quality programs
Acts as a key resource to practice(s) for the management of registries of patients that have chronic diseases to ensure they have the required testing and medication management to promote optimal health and clinical outcomes. Ensures pre-visit planning, reminders and processes on day of visit and subsequent tests and referrals following visits to improve population health
Works collaboratively with practice/providers to develop campaigns to address gaps in care, monitors patient and practice/provider compliance with campaigns and provide feedback and adjustment as needed to ensure success.
Supports process improvements to enhance clinician and staff workflows by identifying potential barriers and making recommendations on improvement initiatives. Audits performance based on recommendations and evaluates compliance and engagement. Effectively communicates key findings to drive informed decision making
Provides expertise, training, and ongoing support for quality measures and the EHRs and related clinical and technical systems which support the collection and tracking of such measures.
Performs monthly review of key analytic reports to track overall POD and provider performance by extracting data from the analytic tool(s) and practices’ electronic medical record. Ensures POD, practices, and clinicians are informed on current performance and areas of opportunity for improvement
Provides an effective communication link between POD leaders, practices and clinicians and BILPN leadership. Escalates issues and/or concerns with practice engagement, participation or performance to quality manager and medical director as needed.
Identifies and communicates best practice opportunities to POD leaders, practices, clinicians and team members to help improve performance. Participates in team decisions regarding data requirements for pro-actively managing the team’s panel
Participates as necessary on payer audits for numerator compliance and exclusions on quality measures
Coordinates with Manager of Quality to track and share data with practice on patient experience improvement measures and performance against goals.
Performs other duties as assigned
Minimum Qualifications :
Bachelor’s degree, Medical Assistant Certification or minimum 3-5 years related experience in a health care environment.
Strong knowledge of and experience with HEDIS ambulatory quality measures a must.
Ability to travel to offsite meetings at various provider practices and hospitals Strong knowledge in Microsoft Office applications – Word, Excel, Access, PowerPoint and other web-based applications. May produce complex documents, perform analysis and maintain databases
Knowledge of process improvement initiatives such as LEAN or Six Sigma a plus
Knowledge of electronic medical records; eClinical Works, Athena, GE Centricity or Epic a plus.
Skills, Knowledge & Abilities :
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, colleagues as well as leadership team.
Knowledge of medical terminology.
Must possess strong problem solving abilities and analytical skills to identify areas of opportunity and address barriers.
Demonstrates, after receipt of training, ability to use all applicable electronic systems/applications including but not limited to the Patient Registry, Electronic Health Record (EHR) and population management systems to input, retrieve, and manipulate clinical information, as well as patient registration and appointment information. Must be highly attentive to detail, accuracy, and achieving end results.
Utilizes critical thinking and good judgement in performance of tasks.
Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow
Advanced skills with Microsoft applications which may include Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Understands and complies with highest standards of confidentiality
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
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