Lahey Health Patient Access Specialist-Mon -Fri, 8:30-5PM (Ortho Dept) in Burlington, Massachusetts
Welcome to Lahey Medical Center, Peabody, part of Beth Israel Lahey Health. Lahey Medical Center is a full-service, community-based hospital and medical center serving patients in the Peabody and North Shore region. The hospital features a 24-hour Emergency Department, an Ambulatory Surgery Center, and 39 medical and surgical specialties for patients ages 18 and older. The hospital has a 10-bed inpatient unit for overnight hospitalizations, a full range of diagnostic imaging services, a lab for blood work, an on-site pharmacy, eye care, hearing aid center, primary care providers, cancer treatment, a continence center and orthopedic care. Leading-edge technology at Lahey Medical Center, Peabody, includes an advanced CT scanner, on-site MRI, 3D mammography, radiation oncology and a state-of-the-art neurophysiology lab. The hospital also offers specialty services, including a weight loss center, cancer center, spine center, pain center and sleep disorders center.
About the Job
Mon -Fri, 8:30-5PM (Ortho Dept). Other Shifts/Locations are available!
Identifies records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response.
Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls, orders, recall lists, scheduled order work queues and MyChart.
Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.
Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles the cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.
Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
Education: High school degree or equivalent
Experience: Prior experience in a business setting providing customer service, while processing and verifying electronic demographic, financial or other business-related information and data. Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Must be able to process electronic information and data accurately and efficiently. Maintain strict adherence to the Lahey Health Confidentiality policy.
Beth Israel Lahey Health is d edicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
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