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Beth Israel Lahey Health Healthcare Navigation Intern in Burlington, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Optimizing access to outpatient care can improve clinical outcomes, create resourceful workflows, and improve patient satisfaction overall. The Healthcare Navigation Intern (HNI) will serve as a crucial point of contact for patient’s seeking care in the urology outpatient clinic. In this role, the individual will work in close collaboration with the staff in the Division of Urology at Lahey Hospital and Medical Center to facilitate outpatient office visits. Specifically, this individual will collaborate with schedulers to oversee proper patient booking with providers who can best address their clinical needs, prepare for the visit by ensuring all relevant records are updated and available at the time of visit, provide patients with pre-visit education, and interact with patients during the office visit. There may be independent opportunities to observe surgical cases, interact with residents and physicians, or help conduct scientific research if the candidate is interested. This role is an excellent opportunity to gain experience in the busy clinical medicine practice for those interested in pursuing this as a career.

Job Description:

Essential Duties & Responsibilities including but not limited to:

  • Schedule Management and Intake Coordination

  • Facilitate communication between decentralized clinic appointment schedulers and administrative staff for individual providers

  • Navigation of patients to appropriate specialized providers based on chief complaint

  • Patient Visit Optimization

  • Prepare patient visits for providers by ensuring record preparedness

  • Administer pre-visit surveys via patient portal for specific conditions and research studies

  • Offer patient education materials prior to office appointment via patient portal

  • Visit Flow

  • Obtain initial history after rooming

  • Scribe patient interactions in electronic medical record

  • Help arrange patient follow up with appropriate provider

Hours: 40 hours/week

Location: Burlington, MA - In-person

Minimum Qualifications Prior to Start: You must be a graduate from US undergraduate school by June 2024. Minimum of Bachelor’s degree or related health-sciences degree. College students with a Spring 2024 graduation date and seeking a gap year experience are encouraged to apply.

Experience :

  • Undergraduate coursework in biology, physiology, anatomy, or other health-related field preferred

  • Ideal candidate will have pre-medical education background and have strong interest in pursuing, or currently applying to, professional school for a healthcare career (medical school, physician’s assistant (PA) school, etc)

  • Urology-specific education and necessary clinical training will be provided

To apply for the Healthcare Navigation Intern position:

  • Applications can be accessed through the BILH Application Portal at this address:

  • Click Apply --> Autofill with resume --> Create account.

  • Please fill out the application. Upload Resume/CV with cover letter stating your interest in the position .

Applications without these documents cannot be reviewed.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

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Equal Opportunity Employer/Veterans/Disabled