Lahey Health Genetics Program Assistant in Burlington, Massachusetts
Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.
About the Job
Reporting to the Director, Clinical Services, the Genetics Program Assistant performs a wide range of administrative and office support activities necessary to assist the genetic counseling team in providing hereditary cancer risk assessment to patients and their families. Responsibilities include: maintaining genetic counselor and hereditary cancer clinic schedules, assisting with genetic case preparation and follow-up (preparing intake paperwork, inputting family history information into database, assisting with insurance preauthorization paperwork, tracking test results etc.) and assisting with other projects/job related duties with guidance from the genetic counseling team. Interacts with patients, healthcare providers, insurance companies and testing laboratories.
Essential Duties & Responsibilities including but not limited to:
Maintains genetic counselor and hereditary cancer clinic schedules on a daily/weekly/monthly basis.
Answers phone calls from patients and healthcare providers with questions regarding hereditary cancer risk assessment.
Assists with patient case preparation:
Appointment reminder phone calls
Facilitates collection of outside medical records
Mails family history packets
Prepares intake paperwork/patient chart
Inputs family history information into pedigree software
Prints clinic related paperwork and patient handouts
Assists with genetic counseling tasks that require follow-up:
Coordinates insurance pre-authorization paperwork
Prepares letters of medical necessity with guidance from genetic counselors
Tracks genetic test results
Assists with patient referrals
Mails follow-up letters, pedigree and results to patient/provider
Maintains patient databases.
Performs other job related duties and side projects as requested by genetic counseling team.
Education: Bachelor's degree in a related field of study is preferred.
Licensure, Certification, Registration: None required
Skills, Knowledge & Abilities:
Strong interpersonal communication via phone and written client correspondence
Excellent customer service skills
Ability to work with a high degree of accuracy and attention to detail
Ability to work independently as well as part of a team
Ability to multitask
Familiarity and proficiency with the use of Microsoft Windows based systems, especially Word and Excel
1+ years of related administrative work experience preferred
Interest in genetics is preferred
Beth Israel Lahey Health is d edicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
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