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Lahey Health Coord Patient Care - Burlington in Burlington, Massachusetts

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Under the general supervision of the Department Leadership, the Patient Care Coordinator provides administrative and clinical support within the Hematology and Oncology and Infusion Services departments at Lahey, Burlington and Lahey North. The Patient Care Coordinator gathers patient information for registration, schedules appointments, verifies demographic and insurance information and assists in the facilitation of patient flow throughout the HemOnc clinic. The Patient Care Coordinator coordinates transitions of care within BILH for infusion services at Lahey Burlington and Lahey North.


Essential Functions/Key Responsibilities:

  • Greets and provides assistance to visitors, patients and employees in a professional and courteous manner.

  • Answers and directs telephone calls and other inquiries to the appropriate person, assisting callers as needed.

  • Updates patient data and schedules appointments.

  • Discusses fees and financial policies with patients.

  • Screens potential new patients to Infusion Services at BIDMC infusion services located at Lahey Burlington and Lahey North. Summarizes the information and presents it to the Nurse Navigator to further evaluate and decide on next steps.

  • Accurately obtains patients vital signs.

  • Follows up with patients as needed and provides them with necessary information to facilitate ongoing treatment.

  • Composes correspondence, memoranda and spreadsheets, proofreads documents for typographical errors and makes revisions. Submits documents to supervisor or other designated department personnel for approval.

  • Meets with patients and collects screening information at intake.

  • Prepares reports as needed.

  • Assist with clinical materials such as: charts, folders, consents and educational materials.

  • Operates standard office equipment i.e. fax, telephone, copier. Assists in the care and maintenance of department equipment and supplies. Reports any malfunctioning equipment to IT Help Desk or appropriate department.

  • Attends and participates in meeting, as required.

  • Routinely handles large amounts of sensitive, confidential information and maintains confidentiality.

    This position does not have supervisory responsibilities.

    Listens and gets clarification when needed; responds well to questions. Writes clearly and informatively. Ability to respond to common inquiries or complaints from consumers, regulatory agencies, or other services providers. Ability to define problems, collect data, establish facts and draw valid conclusions.


  • General educational requirements

  • Specific vocational or professional training

  • Credential and licensure requirements

  • Specialized or technical skills required, including computer applications proficiency (e.g. Basic Excel, Intermediate Word, and knowledge of electronic medical records)

  • Other skills, knowledge, and abilities required to do the job

  • Amount of directly related experience required

    Minimum requirements include:High School diplomaExperience working in Customer Service Computer skills and the ability to learn new software programs and willingness to document in an Electronic health RecordPreferred requirements include:Associates degree in human services or another related field


    Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, ability to travel and attend meetings at various sites; strength to lift and carry materials weighing up to 10 pounds;

Scheduled Hours

40 Hours

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

REQNUMBER: 166442-1A