Dana-Farber Cancer Institute Access Management Registrar - Outpatient in Brookline, Massachusetts
The Access Managment Registrar reports to the Access Management Supervisor and is responsible for registering patients for outpatient and inpatient services. These functions include, but are not limited to, collecting demographic and insurance information, confirming insurance eligibility, verifying benefits, and obtaining health plan authorizations for inpatient admissions. In addition, the Access Management Registrar is responsible for the timely and accurate completion of assigned work queues.
Collects patient demographic, insurance information, patient contacts, PCP, and the referring MD into the hospital information system. Completes the Medicare Secondary Payer Questionnaire with all Medicare Beneficiaries. Escalates high risk insurance patients to the Financial Counselors.
Verifies insurance eligibility and benefits using automated eligibility systems, payer websites, and contacting the insurance carriers during pre-registration;
Works eligibility work queues to identify invalid insurances for patients and escalates patients as needed to a Financial Counselor for assistance.
Conducts in-person registration interviews with new patients and obtains appropriate patient signatures prior to their initial clinical visit. Verifies patient identification, confirms and updates patient demographic, patient contacts, insurance information, PCP and referring MD in the hospital information system.
Prints the outpatient wristband, requests the patient verify all information on the wristband before securing it on the patients wrist. Provides the patient with their itinerary and directs them to their next service location.
Complies with all Dana-Farber and HIPAA confidentiality policies.
Manages eligibility and coordination of benefits claim denials as assigned through daily work queues and documents activities into the hospital information system; may require contacting the payer and/or the patient to obtain the correct insurance information.
Updates changes to patient insurance and/or demographic information as needed.
Implements downtime procedures during planned and unplanned system downtime events.
Documents daily activities in a timely, thorough, and accurate manner in the hospital information system and department templates.
Completes assigned work queues, projects, and other duties as directed.
Promotes and maintains positive working relationships within the department, within the institute, with Brigham and Women and Children’s Hospitals, and with the DFCI satellite locations.
Supports institute initiatives such as RTLS implementation.
Other duties as assigned, which may include other activities to support administrative activities for DFCI Inpatient.
Post-secondary education preferred. High School Diploma/GED required. One to two years, prior physician office or hospital registration or billing experience required. Knowledge of insurance benefit plans, medical registration, or billing systems; Epic systems experience preferred. Experience with Microsoft Office.
Excellent customer service and communication skills, both written and verbal. Motivated self starter with strong team player and leadership abilities. Strong analytical and problem solving skills. Ability to prioritize and meet pre-determined deadlines. Must be able to effectively multi-task, and have advanced technical skills, as appropriate.
Job ID: 2018-12406
External Company Name: Dana-Farber Cancer Institute
External Company URL: www.dana-farber.org