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Steward Health Care System Manager, Performance Improvement in Brockton, Massachusetts

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Schedule : 40 Hours, M-F 8am-5pm, Full-Time, Benefit Eligible

Position Summary: The performance improvement manager will support the implementation and monitoring of programs and activities designed to ensure that Good Samaritan Medical Center incorporates methods to improve the safe administration of care into all clinical processes, while developing a culture that perceives safety to be of paramount importance. The Performance Improvement Manager will also be expected to collaborate and provide guidance to hospital staff daily to identify and remove barriers to ensure an error-free clinical and non-clinical setting consistent with defined regulating and accreditation standards (Joint commission, Medicare Conditions of Participation, Departments of Public Health, Mental Health, etc). The Performance Improvement Manager will serve as the hospital's lead to ensure a continuous state of readiness and meeting all Joint Commission, CMS and DPH standards by standardizing processes for evaluation of compliance of standards, identifying opportunities for improvement, implementing changes to hospital operations to meet expected regulatory readiness, measuring effectiveness of interventions with standardized tracer and audit activities.

Required Skills & Knowledge:

  • Highly motivational communication skills accompanied by the ability to analyze and present data to influence behavior, stimulate innovation, promote best practices, and drive organizational change.

  • Excellent presentation style, including the ability to present data to clinicians and staff at all levels of the organization.

  • A highly skilled change agent with demonstrable sensitivity to the interpersonal, group dynamic, organizational, political, and perceptual issues associated with change.

  • Results orientation accompanied by the skill set required to conceptualize, implement, and operationalize a user-friendly clinical excellence and patient safety program.

  • Demonstrated ability to create and sustain momentum through relationship building, and collaborative management.

  • Attends and participates in staff meetings and in-services and/or reviews documentation as required.

  • Assists in the orientation of others and actively participates in mentoring.

  • Performs analytical and decision-making functions with minimal supervision.

  • Demonstrates an understanding of relative Hospital and departmental policies and procedures including safety issues.

    Education: BS or MS in health care field preferred

    Experience: 5 years in Health Care Quality or Performance Improvement

    Certification/Licensure: N/A

    Software/Hardware: Microsoft Office, Meditech 6.0