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Brockton Hospital Lead Clinical Laboratory Assistant in Brockton, Massachusetts

Lead Clinical Laboratory Assistant Job, Full-Time Monday-Friday 10:30p-7a; 11p-7:30a; weekend and holiday rotation

Signature Healthcare’s Brockton Hospital is hiring for a Full-Time Monday-Friday 10:30p-7a; 11p-7:30a Lead Clinical Laboratory Assistant in Brockton, MA.

Type: Full-Time Shift: Nights Shift Details: 10:30p-7a; 11p-7:30a

A New Day

Our recently renovated Brockton Hospital is a modern healthcare facility with a focus on superior patient care and safety. Following extensive renovations, the hospital is equipped with an advanced infrastructure to meet the evolving healthcare needs of the community. Join our team at Brockton Hospital and be better and stronger than ever.

Lead Clinical Laboratory Assistant Roles and Responsibilities:

  • Perform specimen processing, customer service and non-technical duties in the general laboratory.

  • Provide technical assistance to Clinical Laboratory Assistants, lesser experienced associates and/or students performing internships.

  • Assist with send-out testing and communicating with reference labs for requests for information, problem samples, and non-conforming events.

  • Assist with overall daily operations of the section, which includes bench assignment scheduling; ordering, stocking and managing supplies.

  • Assist the Manager with recruiting, interviewing, and evaluating staff performance.

  • Assist with evaluating workflows and help initiate changes to improve processing turnaround times.

  • Function independently within the scope of established department policies and procedures. Refers unusual problems or issues regarding unfamiliar situations, test procedures, or complaints requiring further attention to appropriate personnel. 

  • Review all orders to assure they comply with medical necessity guidelines and perform follow up as needed.

  • Assist with filling shift vacancies due to unscheduled absences by calling in or reassigning personnel as needed to ensure patient care is uninterrupted and quality is maintained.

  • Project an image of professionalism in appearance and conduct at all times.

  • Work well with peers and those in authority; Promote positive patient and staff relationships and display pride in their work.

  • Comply with Hospital, Laboratory, Safety, CAP, OSHA, TJC, and HIPAA regulations.

  • Notify Manager or Safety Officer of hazards when found.

  • Communicate issues or significant events to both management and incoming shifts.

  • Register patients as required.

  • Order appropriate laboratory testing as requested by providers.

  • Receive specimens individually or by batch into the LIS.

  • Batch specimens to secondary locations as required.

  • Process specimens for both in-house and reference laboratory testing according to testing requirements.

  • Ensure specimens are collected, stored and processed according to testing requirements.

  • Cancel and request new samples when integrity is compromised.

  • Deliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely manner.

  • Load specimens onto the laboratory track system as required, ensuring sample integrity throughout the process.

  • Perform add-on testing as requested ensuring appropriate specimen requirements are followed.

  • Ensure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimens.

  • Demonstrate knowledge of specimen priorities and the ability to prioritize appropriately.

  • Clarify all unclear orders prior to collection or processing.

  • Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person.

  • Assist callers with questions or direct them to appropriate resource.

  • Fax patient results according to laboratory policy.

  • Provide excellent customer service to patients, physicians and other healthcare providers.

  • Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner.

  • Assist with follow-up on events with patients and/or healthcare providers and document appropriately.

  • Complete annual training and competency assessments on or before the due date.

  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

  • Commits to recognize and respect cultural diversity for all customers (internal and external).

  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

  • Performs other duties as assigned.

    Required Skills & Qualifications:

    At Signature Healthcare we offer an inclusive and welcoming culture for our employees to grow and flourish., so if you're interested in this opportunity but your experience does not align with every qualification, we encourage you to apply. You may be just the right candidate for this or other opportunities.


  • High School Diploma or equivalent required.

  • Experience with medical terminology, customer service, and patient registration.  At least 3 years of phlebotomy and processing experience required. 1 year of hospital laboratory based experience required.

  • PBT or CLA (ASCP) certification or equivalent experience.

  • Software/Hardware: Meditech, Lattice, Allscripts

    Working at Signature Healthcare

    For 125 years, Signature Healthcare has been dedicated to delivering personalized healthcare services in a welcoming and medically advanced environment as one of the only not-for-profit community-based healthcare systems in Southeastern Mass. Our focus on quality care, matched with our commitment to serving every individual, fosters an inclusive and supportive environment for our employees to grow and flourish in their careers. Join Signature Healthcare and enjoy a fulfilling work experience, complemented by our comprehensive benefits package, including but not limited to:

  • Medical, Dental, and Vision

  • Life and Disability

  • Retirement Savings Plan

  • Employee Assistance Program (EAP)

  • Voluntary Benefits (Accident, Home & Auto, Pet, etc.)

  • Tuition Reimbursement

  • PTO and Paid Holidays

    Apply today with Signature Healthcare and help us become better and stronger than ever.