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Steward Health Care System Director, Patient Care - Nursing Admin ; 40hrs in Brockton, Massachusetts

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values. We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues. In support of this, we commit ourselves to the following values:

•Compassion •Accountability •Respect •Excellence •Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Position Summary: 24 hour responsibility/accountability for operation of unit(s). In collaboration with the CNO, monitors and reports trends in patient population/acuity and manages human resources accordingly. Rounds on assigned areas to assess for adherence to standards of care & practice, e.g., individualized care plans and adherence to Standards of Care. Designs, implements and evaluates innovative systems that support efficient delivery of patient care, develops and is accountable for approved budget, assesses staff competence and educational needs in relation to changing patient needs via clinical pertinence, medical record review, patient and family visits, physician feedback and periodic visits to off-shifts.The leader must play a role in nurturing employees and promoting a culture of compassion, respect and collaboration. Key Reponsibilities: Resource Allocation

Fiscal Responsibility •Prepares operating and capital budget, meets or is under expense targets and where applicable, revenue projections. •Conserves organizational resources by maximizing asset utilization and developing and implementing cost saving measures. Staffing •Manages and utilizes personnel effectively to achieve proper staffing and optimum resource management. •Monitors turnover, overtime and absenteeism.

Leadership:

Problem-Solving •Focuses staff on efficient and effective problem solving approaches. •Insures follow-up activities are planned and executed.

Decision Making/ Critical Thinking •Identifies problems, gathers information, selects course of action, makes timely decisions and notifies all parties involved.

Performance Management Develops and sustains meaningful recognition for high performing employees Works with staff to develop skills to role and for future development Gives direct feedback for performance improvement and follows disciplinary track if necessary

Delegation •Fosters staff involvement in the department by delegating responsibility appropriately. •Maintains control over areas of responsibility and monitors progress of delegated work.

Creativity and Initiative •Initiates change by generating ideas and solutions. •Shows enthusiasm and acceptance of new approaches.

Planning & Development •Establishes long and short term plans to meet future needs. •Monitors, plans and adheres to schedule. •Sets goals that are attainable, measurable, realistic and are congruent with the Hospital’s and Steward Healthcare System’s strategic plan, mission statements and service values. •Includes staff in department goal setting.

Role Model •Leads by example. •Fosters pride, collaboration and commitment among members of Saint Anne’s Hospital and Steward and the community that it serves. •Honors team values and agreements.

Customer Commitment Service Excellence •Practices and fosters patient centered care.

Performance Improvement •Supports Performance Improvement Process and encourages committee participation by staff. •Participates in and manages performance improvement initiative in own and other areas.

Mission •Upholds the mission and philosophy of Good Samaritan Medical Center l and Steward and holds employees accountable for the same.

Personal Commitment • Maintains clinical competencies and strives to keep current with new technology and concepts in area of responsibility. •Maintains competencies necessary to provide direct care or service to the age of patients served in assigned service area. •Completes annual mandatory education requirements and participates in appropriate hospital management training and development workshops. Employee Commitment •Encourages cooperation and teamwork in accomplishing results. •Completes performance evaluations in a timely manner. •Actively seeks and acts on ways to improve team effectiveness. •Provides training and development for employees to support professional and personal growth, enhance job performance and improve operational effectiveness. •Communicates specific responsibilities and performance standards to each employee. •Provides positive and constructive feedback based on employee’s performance and develops a plan of action as needed. •Holds staff meetings at least once per month and makes meeting minutes available to staff. •Is available/accessible to staff. •Ensures that all staff have attended required education programs and •Includes staff in department goal setting.

Organizational Commitment Communication • Selects appropriate form of communication to convey information. • Creates an atmosphere in which clear and timely information flows between self and others and interdepartmental. • Maintains positive attitude and fosters effective relationships within own and other departments.

Policies/Procedures • Adheres to hospital policies and procedures and identifies how policies and procedures can be modified to improve/strengthen organization al performance.

Corporate Compliance • Monitors all processes to insure that all compliance and regulatory standards are met. • Fosters and maintains a safe working environment. Required Knowledge & Skills: Fiscal Responsibility Strong Leadership Skills Decision Making/ Critical Thinking Delegation skills Creativity and Innovation Skill in Planning & Development Commitment to Customer Satisfaction and Service Excellence

Education: Bachelor’s degree in nursing required. Experience: Clinical competence with a minimum of three years experience in nursing. Demonstrated knowledge of clinical and professional practice issues and processes. Certification/Licensure: Current MA RN licensure. BLS and ACLS Software/Hardware: Microsoft Office, Meditech

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