Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant (Temporary NTE 1 year) in Brockton, Massachusetts
Summary THIS POSITION IS LOCATED WITHIN MEDICINE SERVICE AT THE BROCKTON CAMPUS. POSITION IS FULL-TIME (40 HOURS PER WEEK) TEMPORARY NOT TO EXCEED ONE YEAR NOTICE: This is a temporary detail position not to exceed 365 days which may be extended or converted to a permanent position without further competitive procedures Responsibilities The purpose of this position is to serve as an Advanced Medical Support Assistant for Outpatient Clinical Support at the Boston Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the Sections. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting). Duties include: Supports clinics regarding clinic profile management (e.g., scheduling follow-up and new consult visits, check in and check out patients). Collects and updates insurance information from Veterans, family members and other eligible patients. Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. Promotes Veterans registration for and utilization of MyHealtheVet (MHV). Follows procedures regarding Community Care referrals. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Updates all patient demographics. Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. Ensures that all appropriate VA forms are used correctly and regulations followed. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. Work Schedule: Monday through Friday, 8:00am until 4:30pm Financial Disclosure Report: Not required Compressed/Flexible: Not authorized Telework: Not authorized Virtual: This is not a virtual position Relocation & Travel Incentives: Not authorized Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Notifications: This position is a NAGE Bargaining unit position. This position is covered by locality-based comparability pay. Selectee may be required to work at any Boston Healthcare System campus as needed. May be required to attend conference at other facilities or other VA sites on occasion. The incumbent may be required to travel to other VA campuses and CBOC's. Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This position is in the Excepted Service. Narrative responses to the knowledge, skills and abilities (KSAs) will be required from the selectee in order to proceed with the appointment. Requirements Conditions of Employment Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Must be proficient in the English language. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: To qualify for the GS 6 Advanced Medical Support Assistant position applicants must have one year of experience equivalent to the GS 5 grade level. This experience includes performing a full range of duties related to the delivery of healthcare services in an inpatient and outpatient setting; advising clinical staff on current administrative processes, answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments including interpreting and verifying provider orders. Experience also includes scheduling, canceling, re-scheduling patient appointments and/or consults, entering no show information; monitoring appointment request from multiple electronic sources, participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, verifying and updating demographics and insurance information when patients check in for appointments and coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals. In addition to meeting the requirements above, applicants must demonstrate the following knowledge, skills and abilities to perform the duties of the position. 1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care (administration functions) to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VHA Handbook Part II Appendix G45: Medical Support Assistant Qualification Standard GS-679 http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6 . Physical Requirements: Work is sedentary but also demands standing, walking, bending, twisting, and carrying light items. Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated and ventilated. However, the work environment requires someone with the ability to handle tasks at once in sometimes stressful situations. Education IMPORTANT: There is no education substitution for this position and grade. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application.