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Mercy Medical Center Clinton Director, Clinical Operations in Brightside - West Springfield, Massachusetts

Employment Type:

Full time



Mercy LIFE of Massachusetts, a member of Trinity Health PACE, is seeking a Director Clinic Operations, RN for its location in W. Springfield, MA. The Program of All-Inclusive Care for the Elderly (PACE) model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in the community whenever possible.

PACE serves individuals who are age 55 or older, certified by their state to need nursing home care, able to live safely in the community at the time of enrollment and live in a PACE service area. While all PACE participants must be certified to need nursing home care to enroll in PACE, only about 7 percent of PACE participants nationally reside in a nursing home. If a PACE enrollee needs nursing home care, the PACE program pays for it and continues to coordinate the enrollee's care. We encourage fellowship and independence while serving seniors and their families with dignity and respect. Delivering all needed medical and supportive services, PACE is able to provide the entire continuum of care and services to seniors with chronic needs while maintaining their independence in their home for as long as possible.

Mercy LIFE of Massachusetts provides a competitive compensation and benefit package that complements this opportunity for personal growth and professional advancement. This position is a full-time leadership position and reports to the Executive Director. The Director, Clinical Operations will support and provide guidance to management and professional level licensed nurses.

The Director, Clinical Operations is responsible for oversight of the delivery of all nursing services provided to the participants. Services may be delivered in the community, day center or the primary care clinic. Supervises and directs all clinical leaders and staff. Develops, implements, and manages ongoing measurement, action planning, and evaluation methods related to all dimensions of performance inclusive of budget, productivity, culture of safety, colleague engagement, participant satisfaction, physician satisfaction, and clinical outcome targets for the areas of responsibility.

General responsibilities will include:

  • Directs the delivery of quality participant care through clinical nursing services working with all nursing staff and in collaboration the interdisciplinary team.

  • Develops and implements plans, including education and required competencies that ensure staffing for safe high quality participant care.

  • Participates in evaluating, and integrating health care technology and information systems that support participant care including the consistent and uniform application of the electronic health records system.

  • Communicates and collaborates on a regular basis with nursing leaders and colleagues, the medical staff, and other identified stakeholders achievements and concerns related to participant safety, quality, colleague engagement and physician satisfaction.

  • Provides leadership oversight of the day-to-day clinic and home care operations, including staffing, scheduling, clinic staff supervision, and quality.

  • Performs management tasks such as performance management, corrective action, and payroll.

Candidates will have:

  • Must be a graduate of an accredited Nursing Degree program and possess a current, unencumbered, active license to practice as a Registered Nurse in the state of the Massachusetts. BSN required, Master's Degree preferred. Active CPR certification required.

  • Minimum five (5) years' of health care experience with emphasis in geriatrics.

  • Minimum three (3) years' experience in a supervisory capacity in a hospital, long-term care environment, or other related healthcare facility. Previous experience working in long-term care or with the geriatric population preferred.

  • Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to long-term care.

  • Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgment.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit at . You can also follow @TrinityHealthMI on Twitter.