Steward Health Care System Senior Nutrition Ambassador in Brighton, Massachusetts
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
I. Position Function:
Under the direction of the Clinical Nutrition Manager, performs duties related to diet therapy, therapeutic menu correction, customer service, general office duties and training.
II. Job Relationships:
Supervised and/or reports to the following:
Clinical Nutrition Manager (primary)
Operations Manager (secondary)
Collaborates and effectively communicates with peers, dietitians, patients, nurses/nursing staff, food service staff and other health care and support staffs.
Acts as department liaison to patients, nurses/nursing staff, and other health care providers and support staffs.
Provides appropriate menu to patients on regular or therapeutic diets. Assists patients when needed for menu completion.
Corrects patient menus to be consistent with patient's diet prescription utilizing pre-established menu guidelines and basic knowledge of therapeutic menu correction.
Records, updates and processes patient diet information in the Meditech computer system.
Trains new Nutrition Ambassadors as directed.
Coordinates the daily activity of the Nutrition Ambassadors
IV. A. Responsibilities/Essential Functions:
"Provides superior customer service to internal and external clients, customers,
and patients as referenced in the Service Excellence Standards."
Demonstrates a full understanding of the role of the Nutrition Ambassador as it supports the mission of the department and organization as a whole.
Using the most current diet order, checks in/updates all assigned patient menus, making appropriate additions, deletions and corrections prior to each meal service.
Coordinates the activities of all Nutrition Ambassadors assigned to any given meal.
Documents patient meal census prior to each meal.
Functions as an active and effective member of the clinical section in the provision of nutrition care. Maintains effective communications with all clinical staff.
Displays effective time management skills.
Answers the telephone in a courteous manner. Handles messages appropriately.
Utilizes beeper system and portable phone system to relay issues to managers, supervisors, nutrition ambassadors and dietitians.
Documents all patient food preferences, allergies and intolerance in the Meditech computer system patient kardex for assigned patients.
Functions as an active and effective member of the department in the provision of nutrition care and food service. Maintains effective communications with all clinical and foodservice staff to insure effective and efficient operations.
Follows all written and verbal directives from the dietitian/CNM regarding patient’s nutritional care.
Provides feedback to dietitians responsible for assigned floors regarding pertinent patient care issues.
Uses clear, concise, legible writing on all written communications for staff and patients.
Demonstrates accurate therapeutic menu correction for all diet as listed in the hospital approved diet manual.
Reviews diet manual or training and resource manual, or actively seeks assistance from dietitian when needed in the provision of diet therapy/therapeutic menu correction.
Performs functions related to menu distribution and collection. Heads and edits menus neatly and accurately prior to distribution. Performs tray assembly and distribution as needed.
Updates of patient nourishments and tube feedings.
Capable of performing all 5 Nutrition Ambassador assignments.
Develops and conducts four in service trainings per year.
Conducts on the job training as directed.
Teaches Clinical and Customer Service competency models
Performs other duties as assigned.
B. Responsibilities/Non-Essential Functions:
Greets all new patients courteously and informs patients and/or family/care givers of the dining process.
Adheres to all department sanitation practices and guidelines to prevent food borne illness, possible spread of infection and to insure a safe and clean work environment.
Attends all staff meetings and in-service programs as scheduled.
Participates in any/all department patient surveys or "meal round" associated activities.
V. Reporting Requirements:
Reports immediately to a manager/supervisor/dietitian any patient complaint.
Reports to the appropriate dietitian suspicions of "wrong" therapeutic diet or "wrong" diet consistency.
Reports to manager on duty any food service related issues.
Accountable for maintaining the confidentiality and security of patient related information.
Accountable to hospital policies and procedures, as relevant.
Accountable to report all nutrition/food service issues to the appropriate manager/supervisor.
Two – Three years of Hospital Food Service experience
One year of lead or supervisory experience preferred.
Read, write and speak English
Basic mathematics and use of calculator
Basic Nutrition education