Steward Health Care System Care Coordinator - Adult Medicine - 40 Hours - Day Shift in Brighton, Massachusetts
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
(Use bullets for specific responsibilities)
"Provides superior customer service to internal and external clients, customers, and patients as referenced in the NCQA Patient-Centered Medical Home and Service Excellence Standards."
Manages patient education room
Assists patients with self-motivation efforts to help patients manage their care
Distributes appropriate teaching materials to patient/family to review
Communicates and assists RN with patient care plans
Attends morning daily huddles to coordinate patient care
Coordinates referrals and resources, including Diabetes Center, VNA referrals, DME, meals on wheels
Assists with completing and tracking patient forms and letters
Schedules, tracks and reconciles patient referrals and diagnostic tests, as appropriate
Coordinates care transitions
Assist with tracking quality and preventive screening measures
Assists with patient outreach
Performs other duties as assigned
Schedules test per written SEHC workflow with SEMC Central Scheduler via telephone or electronically
Coordinates patient flow throughout all scheduled departments
Notifies SEMC Central Scheduler when Interpreter services are needed
Answers telephones, routes calls, takes messages, and provides information to callers in a polite and professional manner per established RN and ACC telephone trees
Responsible to keep up with changes in departmental hospital regulations, policies, and procedures
Shows respect for patient privacy by following established HIPPA guidelines
Follows Joint Commission policies and procedures, including the National Patient Safety Goals
Cross trains to other areas of the Health Center, as appropriate
Processes Prescription Prior Authorizations
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
REQUIRED KNOWLEDGE & SKILLS:
(Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)
Familiarity with medical terminology
Knowledge of health insurance compliance
Excellent customer service
Excellent communication skills
High school diploma, college preferred
Three to five years experience in a health care and/or office setting preferred
Experience with electronic medical records, e.g. eCW preferred
MS Office applications (Word, Excel, PowerPoint)
Practice Management System, e.g. Athena
(Briefly describe the overall purpose of this position - Why does it exist and how does it contribute to the overall organization?)
Under the direction of the Clinical Practice Manager, this position is responsible for coordinating patient care per the NCQA Patient Centered Medical Home (PCMH) guidelines. The Care Coordinator is responsible to arrange and manage patient care as directed by the primary care provider; provide self-care literature and arrange community support; and track and coordinate patient care utilization. This position helps support the Adult Medicine practice to improve quality of patient care and outcomes. In conjunction with the SEHC Clinical Care Teams, the Care Coordinator organizes patient educational materials, patient care plans, patient self management tools, referrals, and procuring community resources and durable medical supplies. The Care Coordinator tracks population disease management practices.