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Beth Israel Deaconess Medical Center Scheduler in Boston, Massachusetts

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Department Description:Under the direction of the administrative manager, responsible for telephonic bookings and reservations and online scheduling of the operative procedures for three OR Suites and all anesthesia remote locations. Responsible for obtaining and entering into the Medical Center’s computer systems, complete and accurate demographic, insurance, scheduling and physician information. Utilizes in depth knowledge of the block schedule and scheduling guidelines for proper utilization of OR time and resources. Knowledgeable in radiology and nuclear medicine appointment scheduling. Responsible for journaling of operative procedures performed along with billing for procedures in OR’s and PACU. Works with perioperative Scheduling Coordinator and Clinical Resources to resolve conflicts with scheduled cases. Ensures that bookings are done in a comprehensive and timely manner in order to support patient flow at all access points.

Job Location:Boston, MA

Req ID:36687BR

Job Summary:Coordinates the scheduling for all patient procedures and services.

Essential Responsibilities:

  • Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery.

  • Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurat

  • Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules.

  • Acts as liaison to with internal departments and external resources and agencies.

  • Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures.

Required Qualifications:

  • High School diploma or GED required.

  • 3-5 years related work experience required.

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


  • Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work:Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  • Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally