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State of Massachusetts Registry of Vital Records & Statistics in Boston, Massachusetts

The Registry of Vital Records and Statistics (RVRS) is seeking a staff member to supervise a team of five employees in the Remote Issuance section of its Certifications and Operations Unit. The ideal candidate will be detail-oriented and organized, can multi-task, be proficient with Microsoft Office applications, and have strong supervisory skills and experience. _Duties and Responsibilities (these duties are a general summary and not all inclusive):_ * Supervise, coordinate, and monitor the certification and issuance of vital records in the remote issuance section of the Certification Unit. * Oversee customer support for the remote issuance section of the Certification Unit by ensuring the satisfactory resolution of customer inquiries related to record issuance. * Oversee the timely receipt and processing of orders for certified copies of vital records through internet sources and electronic media. * Oversee a tracking system for all returned refund checks and ensures that all returned mail is tracked and re-issued. * Act as a business lead for the business systems development team to ensure that the incoming systems integrate seamlessly with existing and future RVRS systems. * Responds to inquiries, provides assistance, and advises agency personnel concerning the certification of vital records ensuring compliance with established RVRS policies, procedures, laws and regulations. _Required Qualifications:_ * Capability to communicate and supervise effectively. * Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, etc., governing assigned unit activities. * Able to gather information by examining records and documents and questioning individuals. * Capable to multi-task, prioritize and the ability to maintain accurate records. * Able to assist customers of diverse backgrounds. * Capability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence. _Preferred Qualifications:_ * Understanding of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing the certification of vital records. * Awareness of the organizational structure and function of the Department of Public Health. * Knowledge of the proper procedure for making and receiving agency telephone calls. * Understanding of the types of uses of agency forms, particularly those used in the certification of vital events. * Knowledge of the principles, practices, and techniques of supervision. _About the Department of Public Health:_ The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities. DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages, and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems. More information can be found at:* MA Department of Public Health__ * _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2 First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate’s or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience. II. An Associate’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Department of Public Health *Title: *Registry of Vital Records & Statistics Location: Massachusetts-Boston - 150 Mt. Vernon Street Requisition ID: 230005LI