Museum of Science Public Safety Officer (On-Call) in Boston, Massachusetts
SUMMARY STATEMENT: Responsible for maintaining a safe and secure environment by being alert to potential threats through patrols and electronic surveillance, responding to emergency incidents, disturbances, and requests for assistance in accordance with the Crisis Management Plan and department policies and procedures. Responsible for maintaining smooth operation of garage entry and exit process, providing excellent customer service with garage operational issues and taking immediate and effective action to minimize service disruptions to staff, interns, volunteers, contractors, or guests. RESPONSIBILITIES: 1.5 million visitors each year 1.2 million square feet of property 975 car garage capacity on 5 floors 100+ lost children per year 300+ medical incidents per year 200+ incidents including but not limited to: theft, vandalism, criminal behavior 24 x7 operation which requires working on weekends, holidays & emergency closings Daily customer contact 24-30 school buses per day Monitoring over 100 alarm points Monitoring over 100 surveillance cameras WORK SCHEDULE: This position is on-call (per diem), with scheduling possible on weekdays, nights, and weekends. REPORTS TO: Director, Public Safety MINIMUM QUALIFICATIONS: One (1) or more years of security/customer service experience Post HS course work, technical degree, associate's degree or business certificate preferred Ability to remain calm in emergency situations Ability to remain alert Demonstrated effective decision making using sound judgement Ability to comprehensively operate Windows based computer systems and electronic equipment Written and verbal communication skills and thorough comprehension of the English language Demonstrated customer service skills Ability remain standing for long periods of time STARTING SALARY: Non-Exempt (Hourly). $18.00/hour BENEFITS: Free parking in the Museum garage, T accessibility, free Exhibit Halls admission and Omni/Planetarium shows, free Duck Tours, discounts in the Museum store and cafe, discounted movie passes, retirement & savings plan. VACCINATION POLICY: Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.