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Wellforce Practice Coordinator/Medical Assistant in Boston, Massachusetts

Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator/Medical Assistant maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital's revenue cycle process, clinic operations and patient experience. The primary function of the role is focused on administrative functions of registration flow/management of patients. The backup function is to provide Medical Assistant coverage periodically based on patient volume and staffing needs.

This combination position is designed for limited utilization only in small clinics to ensure MA coverage for patient care where staffing levels allow only one Medical Assistant and no more than two Practice Coordinators.


Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination Assists with scheduling template creation and changes Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting Greets and checks-in patients; verifies patient demographic and insurance information Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification Collects copayments Prepares medical records and documentation for patient visits, including loading of information into the EMR system Takes an active role in monitoring patient flow and communicating delays to patients and providers Assists with billing charge entry and reconciliation Completes general office work, including faxing, filing, mailing, correspondence, copying, monitors inventory and orders supplies and medical supplies, calendar management and mail distribution Provides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suite When needed, triages patient, escorts patients to exam rooms; performs vital signs, enters results into electronic medical record Sets up and performs EKG testing; ensures results are in system. Must be familiar with procedures in ensuring patient and personal safety. Provides safe, comfortable, clean environment for patients and families. Uses proper techniques and procedures for hazardous waste disposal, standard precautions, and for body mechanics. Participates in performance improvement projects Performs other similar and related duties as required or directed


Ability to participate in, and complete, the Medical Assistance’s Competency Based Orientation Program. Active participant in personal and professional growth through MA- Clinical Ladder. Demonstrated organizational skills and attention to detail required. Ability to prioritize work and complete tasks in a timely manner. Ability to work independently and accurately with excellent follow-through. Computer literacy required including familiarity with MS Office, E-mail and automated scheduling software and the ability to navigate through hospital-based computer systems. Experience with electronic medical records systems (ECW) preferred. Ability to read, write and spell in English to ensure accurate message taking and data entry. Knowledge of business math, ability to make calculations and analytical skills required. Strong interpersonal and verbal communication skills. Knowledge of and ability to use universal precautions. Knowledge of patient handling required. Ability to maintain sensitive and confidential patient information according to HIPPA. Bilingual skills preferred. Level of knowledge generally obtained through a High School Diploma or GED equivalent. Specialized certificate demonstrating knowledge and ability obtained through the completion of an accredited Medical Assistant Training program by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES).
One to two years of medical assistant experience, preferred CPR, Health Care Provider, required Medical Assistant National Certification, must obtain within 6 months of hire Phlebotomy Certification, preferred