Tufts Medical Center Phlebotomist/Lab Technician in Boston, Massachusetts
Department: Lab: Central Receiving
Schedule: Full-Time Regular
Shift: Night shift
High school diploma or equivalent is required
Bilingual candidates are encouraged to apply
Customer service skills are required
Under general supervision, this position performs laboratory support functions including but not limited to: phlebotomy of adult and pediatric patients, both in the inpatient and outpatient setting, specimen accessioning, specimen processing, and laboratory clerical functions. The lab tech also performs the technical duties of operating the laboratory computer system.
Checks test requisitions for accuracy and completeness prior to drawing blood. Verifies patient identification. Obtains blood samples from adult and pediatric patients by venipuncture or skin puncture following hospital procedure using universal precautions. Uses the appropriate collection tubes according to test requirements.
Performs special procedures for collection of specimens from patients with physical and/or clinical obstructions such as intravenous lines, heparin locks, etc. and/or patients of special precautions. Assists with preparing patients for testing (e.g., preparing and administering solutions for oral tolerance or absorption tests)
Processes specimens for laboratory testing, which includes accessioning specimens in Soft (LIS), labeling, collecting, receiving and distribution of specimens to appropriate testing areas.
Performs general clerical support functions which include: customer service functions for internal and external clients such as rapid response to inquiries. Maintains professionalism and courtesy answering telephone and providing answers to inquiries for laboratory testing, specimen requirements, and testing schedules. Files original documents and scans documents using Soft media.
May perform functions associated with Purchased Lab Services such as processing, packaging and shipping.
Attends mandatory annual training sessions in standard precautions, fire safety, chemical hygiene, and laboratory HIPAA compliance.
Completes all educational opportunities provided by Clinical Lab Support including but not limited to MediaLab, CAP, and Net Learning.
Performs all functions appropriate to position responsibilities that are required for the laboratory to meet the standards specified by accrediting agencies such as The Joint Commission and the College of American Pathologists with respect to written technical and administrative procedures and policies covering specimen collection and handling, special requirements, the operation and maintenance and troubleshooting of instruments and equipment, personnel policies, safety, and quality assurance.
Establishes and maintains customer service standards to ensure all customers are provided with prompt and complete service
Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
Performs other similar and related duties as required or directed.
May participate in training of new employees and students
May be asked to assume lead tech responsibilities
Ability to operate technical equipment used to perform work accurately and proficiently, and to maintain patient safety and comfort.
Interpersonal skills necessary to interact with peers, physicians, nurses, medical students, fellows, patients, and families. Communicates with patients and their families using age-appropriate terminology and tone of voice. Communicates with external and internal customers with effectiveness, tact, courtesy, and professionalism.
Communicates with external and internal customers with effectiveness, tact, courtesy, and professionalism.
Must be able to work accurately and effectively under pressure.
Bilingual skills preferred.
Level of knowledge generally obtained through completion of high school with two years of progressively responsible laboratory experience in an accredited clinical laboratory.
Certificate of completion from an approved Phlebotomy program or approved Medical Assistant program with a concentration in phlebotomy.
National Certification or Certification Ready is preferred
Inpatient & outpatient experience preferred. Experience with pediatric & geriatric patients preferred.
Experience with relevant Laboratory Information System