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Children's Hospital Boston Per-Diem Patient Experience Representative (Orthopedics/Surgery) in Boston, Massachusetts

59378BRTitle:Per-Diem Patient Experience Representative (Orthopedics/Surgery)Department:Patient Services-NursingAutoReqId:59378BRStatus:Part-TimeStandard Hours per Week:1 Job Category:AdministrationJob Posting Description: At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

This Patient Experience Representative (10 Northwest Inpatient Ortho / Surgery) will be responsible for:

  • Interfacing with patients/families and staff to triage requests for information and services.

  • Organizing medical records, information, materials and supplies.

  • Serving as liaison to resolve equipment, supply, cleaning and safety issues.

  • Accessing hospital and department systems to enter and retrieve information.

  • Monitoring daily operations and communicating with clinicians and/or supervisor to maintain efficient patient/visitor flow.

  • Responding to requests for information and assistance, and providing general office support as required.

  • Providing positive and effective customer service and contributing to teamwork within and between departments.

  • Performing various administrative functions to support the operations of Surgical Services.

To qualify, you must have:

  • A high school level education. Bachelor’s degree preferred.

  • 0-1 year of previous work experience.

  • The ability to interpret data and take appropriate action.

  • Excellent verbal & written communication, interpersonal, and analytic skills.

Schedule: Per-diem coverage (Weekdays- Evening Shift) - 1:00PM - 11:00PM - ideal shift.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Office/Site Location:BostonRegular, Temporary, Per Diem:Per Diem

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