Tufts Medical Center Patient Transport Dispatcher in Boston, Massachusetts
Patient Transport Dispatcher
Department: Central Transport
Schedule: Per Diem-Variable Status
Shift: Various days/shifts
Hours: 3pm-7pm on Weekends
High school diploma or equivalent is required
As a team member of the Central Transportation Department, in addition to the specific responsibilities outlined below, you are expected to demonstrate the vision of the hospital. To accomplish the overall hospital mission, you must exhibit integrity, innovation, commitment Responsibilities: Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health care system. Prioritizes and dispatches transport requests Notifies departments of delays Maintains a daily log of all pickups and transportation activity Monitoring employee performance (arrivals and destinations) Maintains a daily log on employee performance and concerns, notifying department manager of any problems that persist. Collects and maintains all department documents such as reports, radio logs, and so on. Also files these reports in the proper place for easy access. Dresses in designated uniform and adheres to proper hygiene when reporting to work and performing job duties. Adheres to the established policies addressing the confidentiality of patient information. Displays positive working relations with team members and customers throughout the hospital communicating positively and appropriately. Regularly check Tufts Medical Center emails for updates relating to job functions and hospital policies Assists with housekeeping pager coverage and dispatching of housekeepers during night shift hours Perform any other tasks as needed and directed by supervisory and management staff Requirements: Ability to perform repetitive tasks accurately on a continuous basis under conditions of constant interruption and frequent pressure. Strong work ethic Team mentality Ability to anticipate customer needs Pleasant telephone voice and manner Knowledge and ability generally obtained through four years of high school with emphasis on spelling, pronunciation and diction. It is expected that all dispatchers are willing to work extra hours when necessary with short notice and maintain a flexible availability. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Three to six months experience in a call center environment and/or related medical facility is a plus.