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Beth Israel Lahey Health Patient Service Representative - Part Time in Boston, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Patient Service Representative; 8-hour shifts, 8:30a-5:00p; Mon & Fri; may require coverage in 2 locations

Job Description:

Essential Functions

  • Provide medical and surgical office front desk support to Surgical practice

  • Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record.

  • Escort patient to exam room for provider during clinic

  • Schedule appointments, ancillary testing and surgery

  • Request prior authorizations for medical procedures/diagnostic exams and surgery.

  • Refer medical questions to appropriate sources (Physician, Manager, or Director. Prepare end of day cash/copay reports.

  • Submit billing to our billing vendor with appropriate supporting documentation

  • Respond to billing companies requests for documentation or clarification of charges.

  • Participate in special projects as identified by the Physician, Manager or Director


  • High School Diploma or equivalent

  • Proficiency with computers and medical terminology preferred

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled