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Randstad Patient Service Rep in Boston, Massachusetts

Patient Service Rep

job details:

  • location:Boston, MA

  • salary:$15 - $17 per hour

  • date posted:Monday, February 1, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Medical doctor's office

  • reference:AB_3561562

  • questions:alex.demetriades@randstadusa.com617-227-2090

job description

Patient Service Rep

Randstad is working with a prestigious community-based, community-focused, healthcare and multi-service center in Dorchester to fill a temporary-permanent patient service representative opening in the Registration Department. The Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and works within the assigned Clinical Area. The PSR I is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions and clinic administrative processes. The PSR I is required to provide excellent customer service for patients, staff and providers alike, and to ensure a positive patient experience for the Health Center’s patients and their families. The PSR I must have a solid knowledge of medical insurance terminology, good verbal and written communication skills, as well as the ability to effectively prioritize and manage their work.


  • Responsible for welcoming all patients by smiling and establishing eye contact with patients.

  • Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.

  • Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the EHR.

  • Responsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy)

  • Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).

  • Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.


  • Customer Service (2 years of experience is required)

  • EMR (1 year of experience is required)

  • EPIC (1 year of experience is required)

  • Haitian Creole or Spanish


  • Patient Scheduling

  • Healthcare Network

  • Healthcare System Navigation

  • Basic Computer Skills

  • Patient Care Coordination

  • Telephone Etiquette

  • Appointment Scheduling


  • High School


  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 8:30 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.