Randstad Patient Service Rep in Boston, Massachusetts
Patient Service Rep
salary:$15 - $17 per hour
date posted:Monday, February 1, 2021
job type:Temp to Perm
industry:Medical doctor's office
Patient Service Rep
Randstad is working with a prestigious community-based, community-focused, healthcare and multi-service center in Dorchester to fill a temporary-permanent patient service representative opening in the Registration Department. The Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and works within the assigned Clinical Area. The PSR I is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions and clinic administrative processes. The PSR I is required to provide excellent customer service for patients, staff and providers alike, and to ensure a positive patient experience for the Health Center’s patients and their families. The PSR I must have a solid knowledge of medical insurance terminology, good verbal and written communication skills, as well as the ability to effectively prioritize and manage their work.
Responsible for welcoming all patients by smiling and establishing eye contact with patients.
Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.
Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the EHR.
Responsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy)
Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).
Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.
Customer Service (2 years of experience is required)
EMR (1 year of experience is required)
EPIC (1 year of experience is required)
Haitian Creole or Spanish
Healthcare System Navigation
Basic Computer Skills
Patient Care Coordination
- High School
Years of experience: 1 year
Experience level:Entry Level
Working hours: 8:30 AM - 5 PM
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