Massachusetts Healthcare Jobs

Patient Service Rep

job details:

• location:Boston, MA

• salary:$15 - $17 per hour

• date posted:Monday, February 1, 2021

• experience:Entry Level

• job type:Temp to Perm

• industry:Medical doctor's office

• reference:AB_3561562

• questions:alex.demetriades@randstadusa.com617-227-2090

job description

Patient Service Rep

Randstad is working with a prestigious community-based, community-focused, healthcare and multi-service center in Dorchester to fill a temporary-permanent patient service representative opening in the Registration Department. The Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and works within the assigned Clinical Area. The PSR I is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions and clinic administrative processes. The PSR I is required to provide excellent customer service for patients, staff and providers alike, and to ensure a positive patient experience for the Health Center’s patients and their families. The PSR I must have a solid knowledge of medical insurance terminology, good verbal and written communication skills, as well as the ability to effectively prioritize and manage their work.

Responsibilities

• Responsible for welcoming all patients by smiling and establishing eye contact with patients.

• Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.

• Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the EHR.

• Responsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy)

• Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).

• Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.

Skills

• Customer Service (2 years of experience is required)

• EMR (1 year of experience is required)

• EPIC (1 year of experience is required)

• Haitian Creole or Spanish

• HIPAA

• Patient Scheduling

• Healthcare Network

• Healthcare System Navigation

• Basic Computer Skills

• Patient Care Coordination

• Telephone Etiquette

• Appointment Scheduling

Education

• High School

Qualifications

• Years of experience: 1 year

• Experience level:Entry Level

Shift: First

Working hours: 8:30 AM - 5 PM

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