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Children's Hospital Boston Patient Navigator (Endocrinology - Diabetes Program) in Boston, Massachusetts

66015BRJob Posting Title:Patient Navigator (Endocrinology - Diabetes Program)Department:Medicine-EndocrinologyAutoReqId:66015BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: The Patient Navigator will be responsible for:

  • Providing resources and assistance to patients and families with accessing clinical and supportive care services for diabetes within Boston Children’s Hospital and in the community. Acting as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.

  • Providing supportive outreach to families of newly diagnosed diabetes patients and high-risk diabetes patients.

  • Facilitating appointment scheduling and completion of required annual screening tests for diabetes patients. May assist with scheduling appointments across specialties/disciplines. Coordinating logistics for plan adherence such as appointment reminders and arranging transportation.

  • Assisting patients with applying for insurance. Providing insurance information to care teams to determine eligibility for services.

  • Maintaining relationships for accessing community-based resources. Providing outreach and maintaining positive working relationships with providers/administrative staff, including physicians, office staff, nurses and social services staff.

  • Documenting patient care and collecting required data. Tracking outcomes and supporting strategic planning processes. Developing and maintaining data.

  • Attending and participating in care planning meetings to prepare patients for continuing care.

    To qualify, you must have:

  • High School Diploma / GED required; Bachelor’s degree in Human Services or a related field preferred.

  • Minimum of one year of closely related experience required. Previous experience with clinic population or work with community resources is preferred.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • Work required the analytical skills to resolve problems that require the use of basic scientific, mathematical or technical principles.

  • Fluency in Spanish preferred.

    Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular