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Children's Hospital Boston Patient Experience Representative (Radiology Reading Room Assistant) in Boston, Massachusetts

61812BRTitle:Patient Experience Representative (Radiology Reading Room Assistant)Department:RadiologyAutoReqId:61812BRStatus:Part-TimeStandard Hours per Week:20 Job Category:RadiologyJob Posting Description:At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

The Reading Room Assistant will be responsible for:

  • Facilitating and enhancing the working environment of the radiologists by increasing efficiency and productivity.

  • Serving as the primary greeter for all radiology reading room visitors (included but not limited to physicians, technologists, and staff) and appropriately triaging requests.

  • Answering and triaging all inquiries while employing excellent customer service and communication skills.

  • Assisting radiologists with contacting referring providers including paging providers or contacting outside medical offices.

  • Performing various clerical duties of a complex and technical nature in support of daily radiology reading room operations.

  • Supporting reading room operations by ensuring imaging interpretation and related requests are addressed in a timely manner.

  • Providing referring providers with preliminary results and non-critical results.

  • Delivering messages for radiologists and scheduling consults with referring providers and radiologists.

  • Triaging protocoling questions from technologists and nurses.

  • Ensuring urgent matters are appropriately directed to radiologists.

  • Assisting radiologists in identifying when the daily reading list is getting too long.

  • Monitoring the undictated exams lists.

  • Training, orienting and cross-training colleagues in department systems, processes and terminology.

  • Providing assistance to other support staff in evaluating and resolving related problems and issues.

  • Participating in and contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.

  • Recommending and assisting when implementing change in internal systems and procedures.

To qualify, you must have:

  • High School Diploma / GED required. Bachelor’s degree preferred

  • Previous customer service or administrative experience preferred

  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

  • Ability to work with diverse internal and external constituencies

Schedule: Monday – Friday, 5:00p – 9:00p

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular