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Children's Hospital Boston Patient Experience Representative: Psychiatry- 100% in person in Boston, Massachusetts

78110BRJob Posting Title:Patient Experience Representative: Psychiatry- 100% in personDepartment:Patient Services-NursingAutoReqId:78110BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:NursingJob Posting Description:The Patient experience Representative works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

The 100% in person Patient Experience Representative in Psychiatry will be responsible for:

  • Patient Encounter Management:

  • Provides positive and effective customer service that supports unit operations.

  • Collaborates with referring providers and practices.

  • Obtains required authorizations to compile patient and staff schedules.

  • Schedules patients and supports the patient encounter

  • Check In / Check Out:

  • Greets and directs patients, families and visitors.

  • Monitors daily schedule and coordinates flow with clinicians /supervisor.

  • Reconciles payments and prepares deposits, provides record of transactions in Hospital systems

  • Facilitates and directs communication with Financial Counseling.

  • Administrative:

  • Maintains personal calendars for physician/supervisor(s).

  • Schedules meetings, programs and events.

  • Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.

  • Provides routine clerical support as needed.

  • Process Improvement:

  • Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.

  • Assists in implementing change in internal systems and procedures.

To qualify, you must have:

  • High School Diploma or GED required. Bachelor’s degree preferred

  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • Ability to work with diverse internal and external constituencies.

Schedule: 8:30-5 M-F 100% in person

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only

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