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Children's Hospital Boston Patient Experience Representative (Primary Care) in Boston, Massachusetts

57224BRTitle:Patient Experience Representative (Primary Care)Department:Ambulatory ServicesAutoReqId:57224BRStatus:Full-TimeStandard Hours per Week:40 Job Category:AdministrationJob Posting Description:At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

This Patient Experience Representative will be responsible for:

  • Patient Encounter Management:

  • ​Providing positive and effective customer service that supports unit operations.

  • Collaborating with referring providers and practices.

  • Obtaining required authorizations to compile patient and staff schedules.

  • Scheduling patients and supports the patient encounter.

  • Check In/Check Out:

  • Greeting and directing patients, families and visitors.

  • Monitoring daily schedule and coordinates flow with clinicians/supervisor.

  • Reconciling payments and prepares deposits, provides record of transactions in Hospital Systems.

  • Facilitating and directing communication with Financial Counseling.

  • Administrative:

  • Maintaining personal calendars for physician/supervisor(s).

  • Scheduling meetings programs and events.

  • Recording and forwarding messages, triages call for urgent information or services, initiates call for emergency services.

  • Provides routine clerical support as needed.

  • Process Improvement:

  • Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.

  • Assisting in implementing change in internal systems and procedures.

To qualify, you must have:

  • A high school level of educational development. Bachelor's degree, preferred.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The ability to work with diverse internal and external constituencies.

  • The desire to join our energetic, hard-working team of support staff.

  • A commitment to quality customer service.

  • Strong organizational and communication skills and be able to multi-task in a high volume practice.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

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