Children's Hospital Boston Patient Experience Representative (Page Operator Float) in Boston, Massachusetts
69578BRJob Posting Title:Patient Experience Representative (Page Operator Float)Department:Ambulatory ServicesAutoReqId:69578BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Hospital OperationsJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)
After successful completion of training, this position will work mostly in telephone page operations but may be assigned to any ambulatory clinic area to provide administrative and customer service assistance as needed. This position requires floating to the Waltham and Martha Eliot Health Center (Jamaica Plain) locations. May require floating to additional satellites based on Hospital needs.
Please note, this position is 100% in person.
Schedule: 40 hours per week, Monday – Friday. Shifts are 11:30a – 8:00p and 3:00p – 11:30p
The Page Operator Float PER will be responsible for:
Responding to requests for direct dial numbers, department numbers, physician on-call status and department functions utilizing an automated computerized system.
Handling special and priority calls such as medical emergency, code alerts, and time sensitive calls from the general public, patients, medical personnel and other Hospital clients.
Informing supervisor of service issues and assisting in contacting correct vendor in order to facilitate resolution/repair to telecommunications facilities.
Maintaining confidentiality of client information.
Providing positive and effective customer service that supports departmental and Hospital operations.
Working in various outpatient clinics to provide administrative support, as needed.
To qualify, you must have:
A high school level of education and six to twelve months of previous experience, ideally in a customer service, administrative or healthcare setting.
Excellent computer skills; must be able to type at least 30 words per minute.
The ability to spell and pronounce basic words, names and basic medical terminology.
The ability to gather and interpret information or problems in a high volume medical center.
The ability to exchange information, greet visitors, explain hospital policies and/or relay messages to appropriate personnel.
The ability to be courteous when dealing with patients, visitors and/or hospital employees.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid