Massachusetts Healthcare Jobs

MassHire JobQuest Logo

Job Information

Patient Experience Representative- Medical Specialties in Boston, Massachusetts

66429BRJob Posting Title:Patient Experience Representative- Medical SpecialtiesDepartment:Ambulatory ServicesAutoReqId:66429BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Hospital OperationsJob Posting Description: PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)

This Patient Experience Representative will be responsible for:

  • Patient Encounter Management:

  • Providing positive and effective customer service that supports unit operations

  • Collaborating with referring providers and practices

  • Obtaining required authorizations to compile patient and staff schedules

  • Scheduling patients and supporting the patient encounter

  • Check In / Check Out:

  • Greeting and directing patients, families and visitors

  • Monitoring daily schedule and coordinating flow with clinicians/supervisor

  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

  • Facilitating and directing communication with Financial Counseling

  • Administrative:

  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

  • Providing routine clerical support as needed

    To qualify, you must have:

  • A high school level of education, Bachelor's Degree preferred

  • Prior customer service or administrative experience preferred

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

  • The ability to work with diverse internal and external constituencies

    Schedule: 8:30-5pm M-F

    Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

DirectEmployers