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Children's Hospital Boston Patient Experience Representative (Inpatient Neuroscience) in Boston, Massachusetts

59878BRTitle:Patient Experience Representative (Inpatient Neuroscience)Department:Patient Services-NursingAutoReqId:59878BRStatus:Part-TimeStandard Hours per Week:8 Job Category:AdministrativeJob Posting Description:At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

This Patient Experience Representative will be responsible for:

  • Providing administrative support for the Inpatient Neuroscience Unit.

  • Interfacing with patients/families and staff to triage requests for information and services.

  • Organizing medical records, information, materials and supplies.

  • Serving as liaison to resolve equipment, supply, cleaning and safety issues.

  • Accessing hospital and department systems to enter and retrieve information.

  • Monitoring daily operations and communicating with clinicians and/or supervisor to maintain efficient patient/visitor flow.

  • Responding to requests for information and assistance, and providing general office support as required.

  • Providing positive and effective customer service and contributing to teamwork within and between departments.

To qualify, you must have:

  • A high school level of education, Bachelor's Degree preferred. Prior customer service or administrative experience preferred.

  • Experience in a hospital setting preferred.

  • The ability to interpret data and take appropriate action.

  • Excellent verbal & written communication, interpersonal, and analytic skills.

  • Excellent computer skills including Microsoft office.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Schedule: 8 Hours per week. 7AM- 3:30PM (Every Other Weekend/ Every Other Holiday)

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

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