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Children's Hospital Boston Patient Experience Representative (Inpatient Cardiology 11:00P-7:30A) in Boston, Massachusetts

64667BRJob Posting Title:Patient Experience Representative (Inpatient Cardiology 11:00P-7:30A)Department:Cardiovascular ProgramAutoReqId:64667BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:Hospital OperationsJob Posting Description:

The Patient Experience Representative will be responsible for:

Schedule: Every Other Weekend (11:00PM-7:30AM)

  • Providing support to the administrative operations of a clinical service and working to ensure the best possible patient experience by effectively coordinating services to patients and families.

  • Providing administrative support for a fast paced inpatient cardiac unit and its providers. Performing various administrative functions requiring in-depth knowledge of programs and services.

  • Receiving and/or registering patients, visitors and staff for admissions.

  • Collecting, verifying, and recording required information.

  • Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems.

  • Answering, screening and routing telephone calls.

  • Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records.

To qualify, you must have:

  • High school level education.

  • 0 – 12 months of previous work experience.

  • The ability to interpret data and take appropriate action.

  • Excellent verbal & written communication and interpersonal skills.

  • Healthcare experience preferred.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular