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Children's Hospital Boston Patient Experience Representative (Float Pool, 40 hours, Days) in Boston, Massachusetts

62918BRJob Posting Title:Patient Experience Representative (Float Pool, 40 hours, Days)Department:Ambulatory ServicesAutoReqId:62918BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Hospital OperationsJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)

After successful completion of training, this position will work in ambulatory clinic areas as part of a float pool to provide administrative and customer service assistance to clinics as needed. This position requires floating to the Waltham and Martha Eliot Health Center (Jamaica Plain) locations. May require floating to additional satellites.

Probable Schedule: 40 hours per week, Monday - Friday; shifts between 7:00a - 7:00p

This Patient Experience Representative Float will be responsible for:

  • Patient Encounter Management:

  • Providing positive and effective customer service that supports unit operations

  • Collaborating with referring providers and practices

  • Obtaining required authorizations to compile patient and staff schedules

  • Scheduling patients and supporting the patient encounter

  • Check In / Check Out:

  • Greeting and directing patients, families and visitors

  • Monitoring daily schedule and coordinating flow with clinicians/supervisor

  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

  • Facilitating and directing communication with Financial Counseling

  • Administrative:

  • Maintaining personal calendars for physician/supervisor

  • Scheduling meetings, programs and events

  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

  • Providing routine clerical support as needed

  • Process Improvement:

  • Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement

  • Assisting in implementing change in internal systems and procedures

To qualify, you must have:

  • A high school level of education, Bachelor's Degree preferred.

  • Prior customer service or administrative experience preferred.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The ability to work with diverse internal and external constituencies.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off). Discover your best.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular