Job Information
Children's Hospital Boston Patient Experience Representative (Cardiac Catheterization Lab) in Boston, Massachusetts
64123BRJob Posting Title:Patient Experience Representative (Cardiac Catheterization Lab)Department:CardiologyAutoReqId:64123BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Hospital OperationsJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $1,500 for full time positions (prorated for part-time positions)
The Patient Experience Representative will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting the patient encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Maintaining personal calendars for physician/supervisor
Scheduling meetings, programs and events
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Process Improvement:
Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement
Assisting in implementing change in internal systems and procedures
To qualify, you must have:
High School Diploma / GED required. Bachelor’s degree preferred
Previous customer service or administrative experience preferred
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Ability to work with diverse internal and external constituencies
Probable Schedule: Monday - Friday, 11:30a - 8:00p. May be required to cover different shifts based on clinic/department needs
Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular